IT and Communications Manager

Universal Music Group; London; On-site; GBP 64,000; Full time

Job summary

Universal Music Group is looking for an IT and Communications Manager to join their Abbey Road Studios team. The ideal candidate will have experience in IT support and troubleshooting, and will manage technical issues to enhance the client experience. This mid-senior level role requires a degree in IT and familiarity with various operating systems and network security practices.

Qualifications

• Strong understanding of IT systems, hardware, and software applications.
• Experience in client-focused environments.
• Ability to work under pressure and resolve technical issues.

Responsibilities

• Provide first-level technical support to staff and clients.
• Monitor IT infrastructure and respond to operational alerts.
• Manage projects assigned by the Head of Technical Services.

Skills

Problem Solving

Communication

Interpersonal Skills

Education

Degree in Information Technology or Computer Science

Tools

Microsoft Operating Systems

Apple Mac Operating Systems

Local Area Networks

Wireless Access Points

Data and Network Security

Job description

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It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [e-mail].

Introduction

As Abbey Road embarks on an exciting new chapter, we are seeking to elevate the artist/client experience throughout our Studios.

We are seeking a motivated and skilled IT & Communications Manager to join our team. The ideal candidate will have a strong background in IT support, troubleshooting, and customer service. You will be responsible for assisting Studio colleagues with technical issues, maintaining IT systems, and ensuring the smooth operation of our technological environments.

The IT infrastructure at Abbey Road Studios includes the delivery and support of Universal Music IT systems across the Abbey Road business as well as dedicated studio specific IT requirements.

We have recently installed a new studio booking system, which will be supported by a new CRM and website. The IT & Communications Manager will support this project working closely with the project manager and studio teams.

Main Purpose of Role:

Reporting to the Head of Technical Services you will be part of a team of two IT specialists and part of the wider Abbey Road Technical Department supporting all aspects of the Studios’ business. You will also work very closely with the UMG IT department.

Role & Responsibilities:

• To liaise closely with the Head of Technical Services, IT Systems Manager and operational managers to ensure the highest level of IT service to all areas of the business on a day-to-day basis
• To work closely with UMG’s IT department and GSO (Global Security Office) to ensure the studios’ IT practices are in accordance with company standards and procedures
• To work in accordance with UMG’s IT department on supporting the studios’ servers, switches and storage systems
• To work closely with members of the studios’ Technical Department to ensure ongoing support and development for the DAWs and associated technologies within the operational areas of the business
• Provide first-level technical support to Abbey Road staff and artists / clients for hardware, software, and network issues
• Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices
• Recognise, specify, install and configure business related IT systems, projects and initiatives where required
• Monitor infrastructure operational alerts and security vulnerabilities and escalate as necessary
• To manage projects as agreed and directed by the Head of Technical Services

Personal Specification

• Degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Strong understanding of computer systems, hardware, and software applications
• Experience of business IT practices, systems and infrastructure
• Familiarity with network protocols and troubleshooting
• Excellent problem-solving skills and ability to work under pressure
• Strong communication and interpersonal skills
• Experience of working in a strong client-focussed environment
• A willingness to work evenings and weekends on occasions when necessary
• Experience of
• Microsoft and Apple Mac operating systems
• configuring Local Area Networks and Wireless Access Points
• configuring VLANs
• data and network security including firewalls, endpoint protection and group policies
• SSCM / JAMF
• Experience of recording studio workstations, systems and infrastructure
• Experience of data transfer systems
• Experience of 3rd party IT security audits

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Management

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