IT Analyst – The Jockey Club

iSportConnect; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

iSportConnect is seeking an IT Analyst to join its Information Services team in London. This entry-level role will involve providing crucial support to users while maintaining system integrity and security. The successful candidate must be proactive in addressing issues and fostering an environment of IT self-service, ensuring all systems run smoothly for the employees at The Jockey Club.

Qualifications

• Experience in providing IT support and troubleshooting system issues.
• Ability to configure and set up telephony and computing equipment.
• Familiarity with monitoring and maintaining IT systems.

Responsibilities

• Provide first and second line IT support to Jockey Club employees.
• Troubleshoot systems and network problems.
• Ensure security and safe operation of IT systems.

Skills

Troubleshooting

System Configuration

User Support

Monitoring Systems

Education

Bachelor's Degree in IT or related field

Job description

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We have a fantastic opportunity for an IT Analyst to join our outstanding Information Services team to provide first and second line support and contribute to the overall management of the IS function.

Key Responsibilities

• Providing first and second line support to Jockey Club employee’s ensuring that any issues are logged, prioritised and resolved within the agreed Service Level Agreements.
• Configure and Setup telephony and computer equipment, operating systems and applications for Jockey Club employee’s.
• Troubleshooting system and network problems, diagnosing, and solving hardware and software faults.
• Monitor and maintain systems, to ensure safe and secure operation.
• Promote proactive support actions to prevent issues and errors from reoccurring.
• Help drive a culture of IT self-service across the business.
• Oversee the administration and management of user accounts end user devices, including laptops, desktops, printers, mobile phones and tablets.
• Checking Daily Backups.
• Ensure that the asset database for all Jockey Club assets (desktop / laptops / mobile devices) is accurately maintained.
• Assist in keeping documentation current and up to date.
• Assist with administration of the server and network infrastructure on all sites.
• Conduct scheduled site visits to racecourses and other sites in line with the published site visit promise and provide specific event support when required.
• Provide operational training and support to customers where appropriate, ensuring that best practice is adopted
  
  

Working with 3rd party Suppliers and Support Team to resolve issues.

• To be responsible for the protection and retention of company data held by the IS Department and to ensure that in the event of the failure of any procedure relating to data retention, remedial action is taken immediately, including mandatory escalation to the I.S Director.
• To operate in a way that ensures you are a recognised role model for the Jockey Club Core Values and Behaviours
• To comply at all times with Health & Safety regulations and safe working practices in accordance with current legislation and as detailed in the Company’s Health & Safety Policy and Procedures.
• To take personal responsibility for the sustainability of the company by minimising waste of company resources including gas and electricity, as well as protecting the environment as described in the company’s Environment Management System
  
  

The successful candidate will be required to work evenings and weekends to support racing when necessary.

The closing date for applications is 11th April. We reserve the right to bring this date forward should we receive a large volume of applications.

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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