IT Analyst - Help Desk Support

McCarthy Recruitment Limited; Stone; On-site; GBP 30,000; Full time

Job summary

A dynamic recruitment consultancy seeks an IT Helpdesk Support expert to provide outstanding technical support for their clients. In this role, you will diagnose issues, maintain IT systems, and assist users efficiently while collaborating with your team. With opportunities for growth and advancement, this position is perfect for problem solvers who excel in customer service. Apply now to join a leading company in the industry!

Qualifications

• Proven experience in IT support or helpdesk role.
• Understanding of computer software, hardware, and networks.
• Experience with helpdesk ticketing systems.

Responsibilities

• Respond to helpdesk tickets and provide effective technical solutions.
• Assist users with technical challenges and document progress.
• Engage in system upgrades and IT projects for efficiency.

Skills

Problem Solving

Communication Skills

Technical Understanding

Customer Service

Job description

Job Title: IT Helpdesk Support
Location: Stone, Staffordshire
Duration: Permanent
Salary:£30,000.00

Are you a skilled IT professional ready to make a real impact? Our client is looking for an IT Helpdesk Support expert to join their dynamic team. In this pivotal role, you'll be the go-to person for resolving technical issues, providing top-tier support, and ensuring the IT systems run smoothly. If you’re passionate about solving problems and helping others, this is your chance to shine.

Key Responsibilities:

• Technical Support: Respond to helpdesk tickets, provide effective solutions to technical problems, and guide employees on software and hardware usage.
• Problem Resolution: Take ownership of diagnosing and resolving complex IT issues. For problems requiring advanced troubleshooting, escalate them to higher-level support with confidence.
• User Assistance: Assist users by delivering clear, understandable explanations of technical challenges, empowering them to get back on track quickly.
• System Maintenance: Perform essential routine tasks like software updates, hardware configurations, and monitoring system health to ensure everything is running at its best.
• Documentation: Keep precise records of support requests, resolutions, and system modifications to track progress and improve processes.
• Training and Mentorship: Share your knowledge with junior helpdesk staff, offering guidance and best practices that promote growth and excellence across the team.
• Project Involvement: Engage in exciting IT projects, including system upgrades, software rollouts, and infrastructure improvements, to enhance overall operational efficiency.

Skills Required:

• Proven experience in an IT support or helpdesk role with a track record of successful issue resolution.
• Deep understanding of computer software, hardware, and network systems.
• A sharp problem-solver with the ability to juggle multiple tasks while staying organized and focused.
• Strong communication skills that allow you to explain complex technical concepts in a straightforward, user-friendly manner.
• Ability to work both independently and collaboratively within a fast-paced team environment.
• Experience using helpdesk ticketing systems and remote support tools.
• A positive, customer-first attitude and exceptional interpersonal skills.

If you’re looking for an IT Helpdesk Support role with plenty of opportunities for growth and career advancement, then we want to hear from you. APPLY NOW for immediate consideration!

ABOUT US:
This recruitment is managed by McCarthy Recruitment, an award-winning talent consultancy. We are committed to offering a professional and personalized recruitment experience. We are an equal opportunities employer and encourage applications from all qualified candidates, regardless of race, sex, disability, religion/belief, sexual orientation, or age.
As we expand our team at our Northwest Head office, we’re always eager to connect with ambitious, driven individuals interested in a rewarding career in recruitment.

Let’s Get Social:

• Facebook: McCarthyRecruitment
• LinkedIn: company/mccarthy-recruitment
• Instagram: mccarthyrecruitment

By applying for this role, you consent to McCarthy Recruitment processing your personal data in compliance with GDPR. For more details, please refer to our privacy policy at www.mccarthyrecruitment.com/privacy.