IT Analyst - End User Services

RBC; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an IT Analyst - End User Services, providing essential support for technical issues. You will ensure optimal system performance and user satisfaction, working in a collaborative environment with opportunities for professional growth.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

World-class training program

Flexible working options

Qualifications

• Previous experience in a user facing technology support role.
• Strong communication skills and proven methodical troubleshooting background.

Responsibilities

• Providing 1st and 2nd line IT support for all incidents and requests.
• Diagnose and resolve hardware and software issues across key platforms.
• Log, respond and resolve requests and incidents.

Skills

Adaptability

Customer Service

Decision Making

Detail-Oriented

Group Problem Solving

Operational Delivery

Education

Foundational IT qualifications

Tools

ServiceNow

Job description

Join to apply for the IT Analyst - End User Services role at RBC

Join to apply for the IT Analyst - End User Services role at RBC

What is the opportunity?

Providing the first point of contact for all technical issues, ensuring prompt resolution and appropriate escalation when necessary. Your efforts will be vital in maintaining optimal system performance and achieving high levels of user satisfaction across RBC BlueBay.

Job Summary

Job Description

What is the opportunity?

Providing the first point of contact for all technical issues, ensuring prompt resolution and appropriate escalation when necessary. Your efforts will be vital in maintaining optimal system performance and achieving high levels of user satisfaction across RBC BlueBay.

What will you do?

• Providing 1st and 2nd line IT support and triage of all incidents and requests reported to the RBC BlueBay Service Desk.
• Exceptional communication skills across all electronic platforms and in-person.
• Diagnose and resolve hardware and software issues across all key platforms including desktop, laptops, mobile devices, Citrix, Windows, M365 and in-house applications.
• Log, respond and resolve requests and incidents. Ongoing monitoring of own ticket queue, ensuring resolution in a timely manner.
• Support the delivery of key projects and initiatives.
  
  

What do you need to succeed?

Must-have:

• Previous experience in a user facing technology support role
• Strong communication skills and proven methodical troubleshooting background.
  
  

Nice-to-have:

• Foundational IT qualifications such as those provided by Microsoft (eg. AZ-900)
• Experience of ServiceNow
• Familiarity of networking and security concepts
  
  

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible working options fully supported.
  
  

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Hardware Infrastructure, Information Technology Trends, Operational Delivery, Systems Software

Additional Job Details

Address:

100 BISHOPSGATE:LONDON

City:

London

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Posted Date:

2025-05-14

Application Deadline:

2025-05-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking and Financial Services

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