IT Analyst

The Oil and Pipeline Agency; Helensburgh; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Group healthcare

Job summary

The Oil and Pipelines Agency is looking for an IT Analyst to join a small IT department at Garelochhead, Helensburgh. The role is hybrid with 2–3 days in the office and includes support across multiple sites and up to 300 users, including occasional travel with overnight stays.

You will resolve user issues, help improve IT systems, and assist in IT governance. A 1–2 year track record in IT support is expected, with basic cloud, AD and networking skills and a willingness to learn SharePoint

Qualifications

• IT qualification or demonstrable experience in an IT support or infrastructure environment.
• Typically 1–2 years’ experience in a technical IT role (1st/2nd line support, desktop support or junior systems administration).
• Experience with multi-site environments and remote support is desirable but not essential.

Responsibilities

• Provide tactical support to the business and ensure satisfactory performance of IT infrastructure.
• Resolve users' issues and deliver improvements in line with IT Strategy.
• Support management of change processes and ensure security functions are up to date.
• Administer and maintain group infrastructure, systems and IT services.
• Liaise with third party suppliers and assist with cost-effective IT purchases.
• Manage ordering, configuration and deployment of end-user IT hardware.
• Create and maintain documentation and update relevant databases.
• Be part of project teams and assist with IT projects as required.

Skills

Cloud computing

Azure

Windows OS

Office 365

Active Directory

Networking basics

End-user support

Documentation

Education

IT qualification or equivalent

Tools

SharePoint Online

Intune/Endpoint Manager

Documentation tooling

Job description

Published

9 days ago

Closing

in 13 days

This is a Permanent , Full Time vacancy.

The Vacancy

The role: Due to continued expansion, an exciting opportunity has arisenat the OPA as we seek to appoint an IT Analyst to join our small friendly IT department, based at our OFD (Oil Fuel Depot) located at Garelochhead, Helensburgh, Argyll & Bute, with a Hybrid working pattern of 2/3 days a week in the office.

This newly created role will provide tactical support to the business, ensuring satisfactory performance of the OPA IT infrastructure, resolving user’s issues, delivering improvements to the system in line with the IT Strategy, as directed by the IT Infrastructure Manager, and contributing to the review of current systems and new technology/software, as OPA continues to ensure our IT infrastructure is fit for purpose and robust from cyber threats.

The role will require the user to utilise their IT skills across a multi-sited organisation, dealing with up to 300 users at all levels within the organisation, from operators to Members of the Board. There is a requirement to build and maintain strong, credible working relationships with all our stakeholders both internal and external.

Occasional travel to other sites may be required, with some overnight stays, therefore a full (preferably clean) driving licence is essential for the successful candidate.

Responsibilities:

• Ensure the OPA Information Systems Acceptable Use Policy is fully adhered to by Users. Monitoring systems and activities and reporting to the IT Infrastructure Manager, Human Resources Director or the Human Resources Manager any suspected infringements.
• Ensure management of change processes are fully adhered to for all changes proposed.
• Monitor and ensure all security functions are enabled and up to date to protect the infrastructure from cyber threats. Report immediately any issue to the IT Infrastructure Manager or the Chief Financial Officer.
• The administration and maintenance of group infrastructure, business systems, and IT related services directing and managing internal support personnel and/or external outsourced service providers as necessary.
• Liaise with third party software/hardware suppliers or maintenance suppliers as necessary.
• Support the IT Infrastructure Manager/Snr IT Infrastructure Engineer to ensure IT-related purchases are procured cost effectively whilst meeting quality standards and specifications as required by the business.
• To manage the ordering, configuration and deployment of end-user IT hardware.
• To carry out additional projects or activities as assigned by the IT Infrastructure Manager/ Snr IT Infrastructure Engineer.
• Resolve and/or escalation issues in a timely fashion.
• Create and maintain documentation/records where necessary.
• Ensure that all completed work is detailed and all relevant databases are updated.
• Maintain secure backup controls as necessary.
• Produce technical implementation and recovery documentation.
• Be part of the project team (in some instances be project manager as required for any IT projects to coordinate implementation, liaising with others where required.
• Recognise actual or potential compatibility issues to resolve or avoid such issues.
• Support the Snr IT Infrastructure Engineer in developing and ensure procedures are in place to diagnose a system and methods applied to perform a full or partial system recovery.

Full details of the responsibilities can be found in the job description for this role, which is available to download at the bottom of this page.

The candidate: You’ll need to have a relevant IT qualification or demonstrable experience in an IT support or infrastructure environment. Typically with 1 to 2 years’ experience in a technical IT role (1st/2nd line support, desktop support, or junior systems administration) with experience of providing support to users across different levels of technical ability. Exposure to multi‑site environments and remote support is desirable but not essential.

Candidates should live within 45 minutes to an hour commute of Garelochhead.

Required Knowledge/Skills:

• Basic understanding of cloud services (O365, Azure) with willingness to develop further.
• Working knowledge of:
  • Windows Operating System
  • Microsoft Office 365 apps
  • Basic Active Directory tasks (password resets, group membership, user creation)
  • Basic networking concepts (DNS, DHCP, IP addressing)
• Understanding of endpoint devices (laptop/desktop build, configuration, troubleshooting) as required in the JD (ordering, configuring, deploying hardware).
• Ability to create and maintain simple documentation and update records effectively.
• Willingness to learn and support:
  • SharePoint Online
  • Intune / Endpoint Manager
  • File systems, GPO basics
• Comfortable liaising with third‑party support providers under guidance

Stage 1 Interviews: 29 September 2026 (By Teams)

Stage 2 Interviews: 7 October2026 (Face to Face at Site)

The Organisation

The Oil & Pipelines Agency is a Public Corporation formed by the Oil and Pipelines Act 1985.

Our current primary purpose is to manage, operate and maintain 6 Naval OFD’s (Oil Fuel Depots) and 1 Petroleum Storage Depot in the UK, as well as overseas, on behalf of the MOD. We currently have around 200 employees in the UK.

The Benefits

4 x annual salary life assurance [after probation] & Group Income Protection Policy

Generous
Pension Scheme

Group Healthcare Scheme (permanent staff only)

The Values

PROTECT

PROTECT PEOPLE & THE ENVIRONMENT FROM HARM

RESPONSIBILITY

WE HOLD OURSELVES ACCOUNTABLE & ACCEPT OUR RESPONSIBILITIES AT ALL LEVELS

INTEGRITY

INTEGRITY, HONESTY AND AN OPEN CULTURE ENGENDERS TRUST

DIGNITY

BE CONSIDERATE AND RESPECTFUL TO OTHERS

EXCEED

WE STRIVE FOR EXCELLENCE IN ALL WE DO

Our Mission

To deliver and enable optimal energy outcomes, in order to enable resilience, operational capability and advantage for UK Defence.

Our Vision

To be the enduring partner of choice for UK Defence operational energy delivery.