IT 2nd Line Engineer

The Compleat Food Group; Wombwell; On-site; GBP 35,000; Full time

Job summary

A leading food manufacturing company in Wombwell is seeking an IT Support professional to provide 2nd line support to various sites. The role includes resolving IT incidents, collaborating with the IT team, and participating in service improvement initiatives. A strong background in IT support, particularly in manufacturing, is desired alongside excellent problem-solving skills. The position offers a salary of £35,000 and numerous employee benefits including generous holiday, well-being programs, and training opportunities.

Benefits

33 days holiday

Employee Volunteering Days

Training opportunities

Gym discounts

Online retailer discount scheme

Qualifications

• Experience in a site based manufacturing environment is advantageous.
• Strong knowledge of Microsoft Office365 and IT support practices.
• Full driving license is essential.

Responsibilities

• Provide 2nd line IT support to sites through physical or remote means.
• Resolve incidents reported by the Service Desk within SLA.
• Partake in root cause analysis as directed.

Skills

Fault finding

Problem-solving

Excellent communication

Time management

Education

Microsoft certification or equivalent

Tools

Microsoft Office365

Client/Server networking

Job description

Location: Barnsley, S73 0BB (site based role)
Working Hours: Monday – Thursday, 08:30 – 17:00, Friday 08:30 – 16:00
Salary: £35,000
Contract: Full time, permanent

Job Purpose

To provide 2nd line IT support to sites within the Compleat Food Group by means of physical or remote support.

Key Duties

• Receive escalated incidents from the Service Desk and prioritise workload to ensure all incidents are resolved within SLA.
• Work within a team of 2nd Line IT Engineers to ensure Group wide incident resolution SLAs are met.
• Support the wider IT team in Problem Management by performing root cause analysis tasks as directed by the IT Manager.
• Work with the Systems Administration team to resolve core infrastructure issues resulting in on site system inefficiencies or service interruptions.
• Provide time and expertise to support the delivery of projects on budget, on time and to the right quality.
• Communicate updates and pertinent information to the Customer group as required.
• Be an active participant in Service Improvement by proactively offering suggestion to improve the Customer Experience.
• Occasional travel to other Compleat Food manufacturing sites as required e.g. holiday cover which may include overnight stay.

Experience

• Background of operating in an IT dependent, fast paced, time critical business.
• Experience in a site based manufacturing or food production environment advantageous.
• Understanding and experience supporting desktops, laptops and printers enabling the provision of a customer focused IT support service.
• Detailed working knowledge of Microsoft Office365, Microsoft Client/Server networking, VPNs, WANs and end user software support.
• Experience of acting as a Point of Contact for all service-related questions.
• Experience of working as part of a geographically diverse IT function.

Skills and Knowledge

• Demonstrate opening questioning, fault finding, critical thinking and problem-solving skills.
• Able to prioritise and manage multiple workstreams including incident resolution and project work.
• Excellent verbal and written communication skills.
• Prioritisation and engagement with multiple stakeholders.
• Microsoft certification or equivalent is desirable.
• Full driving licence essential.

What’s in it for you?

• Dynamic Environment: You will be working in a fast‑paced, future‑thinking agile company where your contributions make a real difference.
• Culture: Be part of a fantastic team that values diversity, innovation, collaboration and excellence.
• 33 days holiday (including bank holidays).
• 2 Employee Volunteering Days per year.
• Online and High‑street retailer discount scheme.
• Employee well‑being and community support groups.
• Informal and Formal training opportunities with personalised online LMS platform.
• Charity Initiatives and Team events.
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support).
• Physical Wellbeing Benefits – Free on demand exercise hub and various gym discounts.
• Online Wellbeing benefits.
• Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools.

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, ensuring all colleagues can thrive by bringing their whole selves to work. As an equal opportunity employer, we provide all the support you need to succeed.

Contact [e-mail] if you have any questions about Diversity & Inclusion or accessibility during the application process.

If you would be interested in working with us please send a message to [e-mail].