IT 1st Line Support in Manchester)

Cast UK Limited; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading executive consultancy is looking for a dedicated IT Support professional to join their Manchester office. In this 1st line support role, you will be the first point of contact for IT issues, providing essential support for hardware, software, and network-related inquiries. Ideal candidates should have at least 3 years of experience in IT support, strong troubleshooting skills, and familiarity with Microsoft technologies. The position offers opportunities for career growth and a supportive team culture.

Benefits

Access to a modern learning and development platform

Opportunities for career growth

On-the-job training and role-specific certifications

Supportive team culture

Qualifications

• Minimum 3 years' experience in a 1st line support role in a corporate setting.
• Full UK driving licence (occasional travel required).

Responsibilities

• Act as the first point of contact for IT support via phone, email, and in person.
• Log and manage incidents and service requests through a Service Desk tool.
• Provide 1st line support for hardware, software, email, and network-related issues.
• Set up and maintain IT equipment such as mobile devices, printers, and desktop systems.
• Troubleshoot and escalate issues to internal or 3rd-party teams where necessary.

Skills

Strong troubleshooting and diagnostic skills

Familiarity with Microsoft technologies

Experience supporting Android/iOS devices

Excellent communication and organisational skills

Working knowledge of IT networks

Education

ITIL Foundation certification (or willingness to obtain)

Job description

🌟 What You'll Be Doing

• Act as the first point of contact for IT support‑via phone, email, and in person
• Log and manage incidents and service requests through a Service Desk tool
• Provide 1st line support for hardware, software, email, and network‑related issues
• Set up and maintain IT equipment such as mobile devices, printers, and desktop systems
• Assist with user account management, onboarding/offboarding, and access control
• Troubleshoot and escalate issues where necessary to internal or 3rd‑party teams
• Help maintain IT documentation and internal knowledge base
• Support IT colleagues with network hardware, software deployments, and system maintenance
• Occasionally travel to other supported UK sites to provide in‑person support

👤 What We're Looking For

• Minimum 3 years' experience in a 1st line support role in a corporate setting
• Strong troubleshooting and diagnostic skills
• Familiarity with Microsoft technologies (Office 365, AD, Exchange, SharePoint)
• Experience supporting Android/iOS devices and business telephony systems
• Working knowledge of IT networks (DNS, DHCP, VPN, etc.)
• ITIL Foundation certification (or willingness to obtain)
• Excellent communication and organisational skills
• Full UK driving licence (occasional travel required)

📈 What You'll Gain

• Access to a modern learning and development platform
• Opportunities for career growth and internal promotion
• On‑the‑job training and role‑specific certifications
• A supportive team culture grounded in shared values and open communication

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com.