Isaac's Host

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Birmingham is seeking a Host for Isaac's restaurant. The role involves managing guest bookings, providing a warm welcome, and ensuring a smooth dining experience. Ideal candidates will have strong communication skills, a positive attitude, and a willingness to learn. Benefits include discounts on hotel stays, free meals on duty, and career development opportunities.

Benefits

Colleague and family discounts on hotel stays and food & beverage

Access to discounts on retail, travel, and leisure

Employee referral rewards

Free meals on duty

Support through Hospitality Action’s Employee Assistance Programme

Recognition programs, team events, and career development opportunities

Financial wellbeing support via Wagestream

Uniform provided

Qualifications

• Warm, genuine personality to make guests feel at ease.
• Flexibility to work varied shifts including weekdays and weekends.
• Willingness to learn; previous experience not required.

Responsibilities

• Promote a welcoming and professional image to guests.
• Manage bookings and confirm details, including dietary needs.
• Seat guests and answer any questions about the venue or services.

Skills

Clear communication

Organizational skills

Positive attitude

Telephone etiquette

Email etiquette

Job description

Social network you want to login/join with:

About Birmingham’s Grand Hotel

Located on Colmore Row, Birmingham’s Grand Hotel is housed in an iconic Grade II* listed building. It combines restored Victorian features with modern amenities, offering 185 bedrooms, suites, a cocktail bar, a New York-style restaurant, and event spaces including a Louis XIV-style Grand Ballroom.

Isaac's Host

Within the hotel, Isaac’s restaurant offers British brasserie cuisine with French influences, focusing on seasonal, locally sourced ingredients. The venue also features Downstairs at The Grand, a jazz and live music venue inspired by Ronnie Scott’s, hosting weekly residencies with jazz, blues, and musical theatre performances.

The host at Isaac’s plays a vital role in guest experience, managing bookings and ensuring smooth service. Responsibilities include welcoming guests, managing reservations via email, phone, or in person, and accommodating special requests.

Key Responsibilities

• Promote a welcoming and professional image to guests
• Greet guests warmly and acknowledge them using their names when possible
• Seat guests and answer any questions about the venue or services
• Manage bookings and confirm details, including dietary needs
• Optimize booking systems to maximize capacity without compromising guest experience

Candidate Qualities

• Warm, genuine personality capable of making guests feel at ease
• Clear and polite communication skills
• Positive attitude and proactive approach
• Strong organizational skills
• Good telephone and email etiquette
• Willingness to learn; previous experience not required
• Flexibility to work varied shifts including weekdays and weekends

Benefits

• Colleague and family discounts on hotel stays and food & beverage
• Access to discounts on retail, travel, and leisure
• Employee referral rewards
• Free meals on duty
• Support through Hospitality Action’s Employee Assistance Programme
• Recognition programs, team events, and career development opportunities
• Financial wellbeing support via Wagestream
• Uniform provided