IoT Technical Support Engineer – Data & Hardware

Geotab; Reading; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Geotab is seeking a Technical Support Specialist to help customers understand and utilize Geotab products, including GO devices and the MyGeotab platform.

The role requires strong technical aptitude, experience with programming languages, and the ability to work with partners, customers, and internal teams through multiple channels. A hybrid work model is offered with flexible scheduling to support a 24/7/365 operation.

Qualifications

• 1-3 years of experience in a customer service/support capacity and troubleshooting technical issues.
• Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
• Working knowledge of SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query.
• Expert level Excel skills and Google Suite for business.
• Excellent verbal and written communication in English and German.
• Ability to work a flexible schedule in a 24/7/365 operation.

Responsibilities

• Diagnose technical issues and provide necessary support for hardware and software within Geotab products.
• Collaborate with partners, customers, sales and internal teams via phone, chat and email.
• Coordinate with internal departments on device return/exchange processes.
• Provide product service training to resellers and customers.

Skills

Customer support

Troubleshooting

SQL

Python

C#

JavaScript

BigQuery

Excel

Google Suite

Education

Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field

Tools

Google BigQuery

Excel

Job description

Geotab is seeking a Technical Support Specialist to help customers understand and utilize Geotab products, including GO devices and the MyGeotab platform.

The role requires strong technical aptitude, experience with programming languages, and the ability to work with partners, customers, and internal teams through multiple channels. A hybrid work model is offered with flexible scheduling to support a 24/7/365 operation.