IoT Hardware Installation Lead (EMEA)

Segment (Twilio); Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Remote work model

Professional development stipend

Health & parental leave

Job summary

Samsara is seeking an Installation Engineer to lead complex deployments across the EMEA region, partnering with customers and installation partners. You will oversee onsite installations, drive quality and risk management, and provide training to technicians on project‑specific requirements.

You will work with cross‑functional teams to escalate issues, capture lessons, and continuously improve installation processes. A high travel expectation and a flexible remote work model are offered.

Qualifications

• 5+ years of experience managing vehicle and/or hardware technology.
• Prior vehicle installation or fitter experience (e.g. installing emergency lighting, two‑way mobile radios, GPS equipment, antennas or other electrical equipment).
• Understanding of vehicle diagnostic systems, including CAN bus and PTO applications, for on‑road and off‑road vehicles and industrial equipment.

Responsibilities

• Define installation best practices for the EMEA organisation.
• Assist partners in building project‑specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project‑specific requirements.
• Coordinate with installation partners to ensure work is completed on time, on budget, and to Samsara’s quality standards in accordance with the SOW.
• Identify risks early, propose mitigation strategies, and keep projects on track.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Provide onsite oversight for large or complex deployments, including building specifications, driving communication with installers, performing real‑time troubleshooting, and completing onsite quality checks.
• Perform first‑of‑kind installations on complex customer projects, serving as the hands‑on technical expert.
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners.
• Collaborate with internal teams (Customer Success, Implementation and Product) to escalate, share feedback and enhance the installation experience.

Skills

5+ years experience

vehicle installation

CAN bus

PTO

electronic integration

field ops coordination

AI tooling interest

attention to detail

communication skills

driver's license

Job description

Samsara is seeking an Installation Engineer to lead complex deployments across the EMEA region, partnering with customers and installation partners. You will oversee onsite installations, drive quality and risk management, and provide training to technicians on project‑specific requirements.

You will work with cross‑functional teams to escalate issues, capture lessons, and continuously improve installation processes. A high travel expectation and a flexible remote work model are offered.