Involvement Impact and Accessibility Specialist

Community Integrated Care; Widnes; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

Travel across England and Scotland

Job summary

Community Integrated Care seeks an Involvement, Impact and Accessibility Specialist to create meaningful, accessible opportunities for people we support, families and advocates to participate and influence improvements.

You will lead engagement and co-production activities, ensuring communications are inclusive and accessible. The role spans audits, design of Easy Read content, and collaboration with Operations, Quality, Health and Marketing teams across England and Scotland.

Qualifications

• Experience creating clear and engaging content for different audiences.
• Experience using written, digital, visual or face‑to‑face communication channels.
• Experience working sensitively with people with learning disabilities, autism, sensory impairments or other barriers to participation.
• Experience involving people with lived experience and families in developing or improving services, communications or engagement activity.
• Knowledge of accessible communication, including Easy Read, plain English and reasonable adjustments.
• An understanding of inclusive digital content and accessibility.
• An understanding of consent, confidentiality, safeguarding and the ethical use of people’s stories and images.
• Knowledge of adult social care, person‑centred practice and rights‑based approaches.

Responsibilities

• Build trusted relationships with people supported, families, advocates and Experts by Experience.
• Facilitate accessible engagement and co-production activities.
• Adapt communication methods and environments so people can participate meaningfully.
• Co-produce accessible information and resources with people supported and families.
• Create Easy Read, plain English, visual, audio and digital information.
• Identify adjustments such as large print, captions, BSL, interpretation, translation, symbols and assistive tech.
• Support people with lived experience to influence recruitment and learning.
• Ensure suitable preparation, support and recognitions and reasonable adjustments.
• Help people share experiences through stories, campaigns and events.
• Translate policies and priorities into accessible information and engagement opportunities.
• Gather and analyse feedback to identify themes and opportunities for improvement.
• Demonstrate to teams what has changed based on feedback.
• Develop accessible feedback loops and track You Said, We Did outcomes.
• Develop and test accessible communication with people supported to check understanding and usability.
• Provide practical guidance to colleagues on accessibility, inclusive communication and co-production.

Skills

Content creation

Multichannel communication

Stakeholder engagement

User involvement

Accessible communication knowledge

Digital accessibility understanding

Consent & safeguarding understanding

Adult social care knowledge

Tools

Canva

Adobe Creative Suite

Content creation tools

Job description

The opportunity and what makes Community Integrated Care a great place to work

Could you help ensure that people’s voices, experiences and ideas genuinely influence the services and decisions that affect their lives?

We are looking for an Involvement, Impact and Accessibility Specialist to create meaningful and accessible opportunities for people we support, families, loved ones and advocates to participate, contribute and shape change.

Working under the direction of our Senior Involvement, Impact and Accessibility Manager, you will lead and support engagement, co-production and accessible communication activities. You will help people share what matters to them and, importantly, see how their contributions have influenced decisions and improvements.

This opportunity offers:

• A salary of £30,000 to £33,000 plus a £3,000 car allowance
• A four-day working week, with 37.5 contracted hours
• Hybrid working, with attendance at our Widnes head office or a regional hub at least one day per week
• A national role working and traveling across England and Scotland
• The opportunity to work directly with people we support, families, advocates and Experts by Experience
• The chance to develop accessible information using Easy Read, symbols, audio, video and other personalised communication methods
• A role where you can turn lived experience and feedback into visible service improvements
• The opportunity to influence recruitment, learning, service design, quality improvement and organisational initiatives
• A collaborative role working with Operations, Quality, Health, regional teams and our Communications and Marketing colleagues

This role combines hands‑on engagement with creative content development, inclusive facilitation and practical improvement. You will help remove barriers to participation and make sure people can communicate and contribute in ways that work for them.

Who you’ll be supporting & more about the role:

You will work directly with people supported by Community Integrated Care, as well as their families, loved ones, advocates and circles of support.

This includes people with learning disabilities, autism, sensory impairments and complex communication needs. Some people may communicate non-verbally or use alternative and augmentative communication. Your work will help ensure everyone has the opportunity, adjustments and support needed to participate meaningfully.

As our Involvement, Impact and Accessibility Specialist, you will plan and deliver inclusive engagement and co-production activities. These could include surveys, forums, workshops, consultations, focus groups and listening events.

Your key priorities will include:

• Building trusted relationships with people supported, families, loved ones, advocates and Experts by Experience
• Facilitating accessible engagement and co-production activities
• Adapting communication methods, formats and environments so people can participate meaningfully
• Co-producing accessible information and resources with people supported and families
• Creating Easy Read, plain English, visual, audio and digital information
• Identifying appropriate adjustments such as large print, captions, British Sign Language, interpretation, translation, symbols and assistive technology
• Supporting people with lived experience to influence recruitment, colleague learning, service development and quality improvement
• Ensuring people receive suitable preparation, support, recognition and reasonable adjustments
• Helping people share their experiences through stories, case studies, campaigns and events
• Translating policies, service changes and organisational priorities into accessible information and engagement opportunities
• Gathering and analysing feedback to identify themes and opportunities for improvement
• Helping teams demonstrate what people have told us, what action has been taken and what has changed
• Developing accessible feedback loops and tracking “You Said, We Did” outcomes
• To develop and test accessible communication with people supported to check understanding and usability.
• Providing practical guidance to colleagues on accessibility, inclusive communication and co-production

You will ensure engagement is delivered safely, ethically and responsibly. This includes maintaining clear records of consent, accessibility requirements, feedback and actions, and protecting people’s confidentiality, dignity and control over how their words, stories and images are used.

You will work closely with colleagues across Operations, Quality, Health, regional teams and Communications and Marketing. The role’s focus is involvement, co-production, accessibility and accessible information, working in partnership with communications colleagues on wider campaigns and organisational messaging.

Success will mean people can understand information, contribute in ways that suit their communication needs and see clear evidence that their views have shaped decisions. It will also mean colleagues have practical tools and support to make their everyday work more inclusive and accessible.

About you:

You will be a creative, organised and person-centred professional who is passionate about making information and involvement accessible to everyone.

You may bring experience from engagement, co-production, accessibility, communications, social care or another related area. Equivalent practical experience will be considered alongside formal qualifications.

Essential experience and knowledge:

• Experience creating clear and engaging content for different audiences
• Experience using written, digital, visual or face‑to‑face communication channels
• Experience working sensitively with people who have learning disabilities, autism, sensory impairments, complex communication needs or other barriers to participation
• Experience involving people with lived experience and families in developing or improving services, communications or engagement activity
• Knowledge of accessible communication, including Easy Read, plain English and reasonable adjustments
• An understanding of inclusive digital content and accessibility
• An understanding of consent, confidentiality, safeguarding and the ethical use of people’s stories and images
• Knowledge of adult social care, person‑centred practice and rights‑based approaches

Desirable experience:

• Surveys and consultations
• Engagement campaigns
• Events and listening activities
• Focus groups or forums
• Co‑production groups or lived experience networks
• Experience using Canva, Adobe Creative Suite or similar content‑creation tools would also be beneficial, although confidence learning new accessible‑content and communication technologies is equally important.

You will be able to:

• Communicate clearly and adapt your language, format, tone and pace
• Work alongside people and families as equal partners
• Simplify complex information without losing its meaning
• Facilitate inclusive and accessible sessions
• Create engaging, accurate and purposeful content
• Coordinate multiple activities, stakeholders, approvals and deadlines
• Gather feedback and use evidence to improve future activity
• Use digital and design tools confidently
• Handle sensitive information with discretion and sound judgement

Most importantly, you will be an exceptional listener who is patient, curious and comfortable adapting your approach. You will be reliable, approachable and committed to ensuring people retain choice, control and influence.

You will combine creativity with attention to detail and bring the integrity needed to protect people’s dignity, privacy and voice.