Invoice Finance: Client Relations Lead

Aimee Willow Connex Limited; West Midlands; On-site; GBP 25,000 - 32,000; Full time

Job summary

Aimee Willow Connex Limited is seeking a proactive Client Support professional in the Invoice Finance sector within the Operations Department. You will assist Client Managers with a portfolio of clients and maintain knowledge of all client details to ensure smooth service delivery.

You will act as the first contact for payment requests and ledger updates, support payments processing, and help monitor debt recoverability in collaboration with management, contributing to risk mitigation and

Qualifications

• Experience in invoice finance operations.
• Knowledge of how client ledgers and cash postings are managed.
• Familiarity with B2B lending products and credit controls.

Responsibilities

• Assist Client Managers with the management of a designated portfolio of clients and maintain a full working knowledge of all clients.
• Maintain first-class client relationships and deliver high levels of service to ensure satisfaction.
• Be the clients first point of contact for payment requests, queries and ledger updates.
• Process client payments through the operating system within your agreed personal mandate level.
• Review debt collectability and recoverability in collaboration with Senior Management and Client Managers.
• Identify opportunities to improve credit protection and debt recovery where appropriate.

Skills

Invoice finance experience

B2B lending knowledge

Job description

Aimee Willow Connex Limited is seeking a proactive Client Support professional in the Invoice Finance sector within the Operations Department. You will assist Client Managers with a portfolio of clients and maintain knowledge of all client details to ensure smooth service delivery.

You will act as the first contact for payment requests and ledger updates, support payments processing, and help monitor debt recoverability in collaboration with management, contributing to risk mitigation and