Invoice Finance Client Manager - Relationships & Risk

DF Capital Group; Manchester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Annual leave 30 days

Gym membership

Discretionary bonus

Share awards

Life Assurance

Income Protection

SAYE scheme

Bike scheme

Volunteer leave

Ancoats offices

Job summary

DF Capital Group is seeking a Client Services Manager in Manchester to provide hands-on operational and relationship support across our invoice finance portfolio. You will be the day-to-day contact for client queries, ensuring facilities run smoothly while acting as a frontline risk manager through observation of trends and early warning indicators.

You will collaborate with underwriting, risk, and operations teams to deliver seamless service, support onboarding of new clients, and drive

Qualifications

• Understanding of financial statements and credit risk.
• Excellent communication and relationship-building abilities.
• Organised, able to manage multiple clients and deadlines.
• Experience with invoice finance or similar is a plus.

Responsibilities

• Act as the main point of contact for a portfolio of invoice finance clients.
• Build strong, trust-based relationships with business owners, finance teams, and key stakeholders.
• Conduct regular client reviews to understand trading performance, funding needs, and operational challenges.
• Monitor client utilisation, concentration levels, and collateral quality to ensure facilities operate within agreed parameters.
• Completion of debt verification in line with policy requirements
• Identify early warning signs of financial stress or collateral deterioration and take appropriate action to mitigate risk.
• Review monthly management information, debtor books, and audit findings to maintain a healthy portfolio.
• Ensure smooth day to day operation of invoice finance facilities, resolving queries around payments, reconciliations, and availability.
• Work closely with underwriting, risk, and operations teams to deliver seamless service.
• Support onboarding of new clients, ensuring a smooth transition into live operation.
• Identify opportunities to increase facility utilisation, complementary products, and support client expansion.
• Contribute to portfolio growth targets through strong client retention and proactive account development.

Skills

Communication skills

Relationship management

CRM systems

Credit risk understanding

Financial analysis

Tools

CRM systems

Microsoft Office

Financial analysis tools

Job description

DF Capital Group is seeking a Client Services Manager in Manchester to provide hands-on operational and relationship support across our invoice finance portfolio. You will be the day-to-day contact for client queries, ensuring facilities run smoothly while acting as a frontline risk manager through observation of trends and early warning indicators.

You will collaborate with underwriting, risk, and operations teams to deliver seamless service, support onboarding of new clients, and drive