Invoice Account Manager

Central London Community Healthcare NHS Trust; Greater London; On-site; GBP 48,000 - 57,000; Full time

Job summary

Central London Community Healthcare NHS Trust in London is recruiting for an Invoice Account Manager in a fixed-term 3-month role. You will manage complex supplier accounts and ensure invoices are paid accurately and promptly, working with finance, brokerage and contracts teams.

The role requires NVQ Level 4/AAT or equivalent, with experience in accounts payable and public-sector payment processes. Office-based at the MBR office with attendance as agreed with the line manager.

Qualifications

• Experience in accounts payable or creditor services.
• Knowledge of public-sector payment processes.
• NVQ Level 4 or AAT or equivalent qualification.

Responsibilities

• Process and validate purchase order and care-service invoices.
• Manage supplier accounts and invoice schedules.
• Reconcile supplier statements against systems and identify discrepancies.
• Resolve invoice queries with providers, brokerage, commissioners and finance colleagues.
• Analyse information in Excel and prepare reports.

Skills

Accounts payable

Creditor payments

Finance operations

Communication skills

Analytical ability

Education

NVQ Level 4 / AAT

Tools

Oracle

CareTrack

Excel

Job description

Putting community at the heart of everything we do.

Proud to be a prospective advanced foundation trust, CLCH is one of the largest community healthcare providers in the country, employing more than 4,500 staff and caring for more than four million people across London and Hertfordshire. We believe in working together to give children a better start and adults greater independence. Our diverse team of professionals supports patients at every stage of their lives, from health visiting for newborn babies to community nursing, stroke rehabilitation, and palliative care.

By joining CLCH, you will be part of a dynamic and supportive team that values innovation, compassion, and excellence. We offer a range of exciting career opportunities and are committed to your professional development and well-being.

To join us and help make a real difference in the communities we work in, browse our latest jobs and opportunities below.

Main area Complex Indivualised Commissioning - Invoicing Team Grade Band 6 Contract Fixed term: 3 months (from start date) Hours Full time - 37.5 hours per week Job ref 824-AACCC-8269053

Site 15 Marlebone Road Town London Salary £47,951 - £56,863 per annum, inclusive of HCAS Salary period Yearly Closing 17/09/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

We are looking for a finance professional with relevant experience to join the Complex Individualised Commissioning Invoicing Team as an Invoice Account Manager .

In this role, y ou will help ensure care providers are paid accurately and promptly by managing complex supplier accounts, reconciling financial information and resolving invoice queries. Working closely with colleagues across finance, brokerage, clinical, commissioning and contracts teams , you will support effective services for people receiving NHS-funded care.

We are looking for someone with an NVQ Level 4, AAT qualification , an equivalent qualification or comparable practical experience . You will bring experience in accounts payable, creditor services or a financial role, or similar finance role, including experience gained with in a commissioning environment. Experience of invoice processing and an understanding of public-sector payment processes and polic ies are also important for success in this role .

This varied role offers opportunities to further develop your financial expertise , contribute to service improvements and build relationships across health and care services.

The role is based at the MBR office, with office attendance on days agreed with the line manager.

We welcome applications from people of all backgrounds and are committed to equality, diversity, inclusion and reasonable adjustments throughout recruitment.

Main duties of the job

In this role, you will:

• Process, code and validate purchase order and non-purchase order care-service invoices accurately and within agreed timescales.

Manage key supplier accounts and local authority invoice schedules, investigating complex, high-volume and older queries.

Reconcile supplier statements against Oracle, CareTrack and other financial or care-record systems, identifying discrepancies and preventing payment delays.

Work with providers, brokerage, commissioners, clinical teams and finance colleagues to resolve queries and agree appropriate action .

Monitor shared inboxes, prioritise work, elevate concerns and contribute to reporting deadlines.

Use Microsoft Excel, including sums, lookups and other formulas, to analyse information and prepare reports or summaries.

Handle confidential and sensitive information lawfully, securely and in line with information governance, data protection and financial instructions.

Build respectful working relationships, communicate clearly and manage challenging conversations professionally.

Support colleagues, contribute to training and workshops, and delegate appropriate coding or administrative work.

Work independently and collaboratively, adapting to changing priorities while maintaining accuracy.

Suggest and support improvements to invoicing processes, including scheduled and consolidated invoicing .

Working for our organisation

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.

Person specification

Education

• Experience working within accounts payable, creditor services, finance operations, or a similar financial environment.

Experience

• Creditor payments experience and wider financial systems and processes

Skills & Knowledge

• Ability to deal with sensitive information and sometimes contentious situations and work under pressure to meet targets
• Ability to analyse complex accounts, unravel payment duplications, mismatched payments and deal with queries in a timely manner to meet nationally mandated targets.
• Able to manage own workload, working to tight and often changing deadlines whilst considering and applying new ideas to improve working approaches

Key Attributes

• Excellent communication, written, verbal (face to face and telephone) and interpersonal skills to communicate with personnel at various levels.
• Forward thinking and applies initiative

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Amandeep Rai Job title Senior Processing & Reporting Manager - Team Lead Email address [e-mail] Telephone number 02039974336