Investment Administrator

RGH-Global Limited; Worcester; On-site; GBP 25,000 - 33,000; Full time

Job summary

RGH-Global Limited in Worcester is seeking an Investment Administrator to support Investment Managers with client portfolio administration and compliance-driven processes. You will handle account activity, reporting, and client liaison in a role that emphasizes accuracy and integrity.

The position requires CISI Level 3 or commitment to achieve it, with strong Word/Excel/PowerPoint skills and experience with wealth management platforms being advantageous.

Qualifications

• CISI Level 3 qualification or commitment to achieve it within agreed timeframe.
• Strong proficiency in Word, Excel and PowerPoint.
• Experience with a wealth management/investment platform is advantageous.
• Excellent customer service and communication skills.

Responsibilities

• Provide administrative support on complex tasks as directed by the Investment Manager.
• Build and maintain strong client relationships with accurate, timely support.
• Handle account opening and closing processes.
• Manage stock transfers into accounts and process payments.
• Maintain and update static data within the firm's investment platform.
• Produce Excel-based reports using platform data.
• Place trades on the investment platform based on Investment Manager instructions.
• Take and process client orders for non-complex instruments within Execution Only Service.
• Support Investment Managers with preparation for client pitches and meetings.
• Assist the wider team with ongoing projects and process improvements.
• Undertake regulatory training as required.
• Stay informed on industry and market developments.

Skills

Word

Excel

PowerPoint

Communication

Customer service

Attention to detail

Time management

Education

CISI Level 3 qualification

Tools

Investment platform

Job description

Job Title: Investment Administrator

Location: Worcester (Office Based)

Salary: £25,000 - £33,000 DOE

About the Role

An excellent opportunity has arisen for an Investment Administrator to join a well-established wealth management firm, providing high-quality administrative support to Investment Managers and contributing to positive client outcomes. You'll play a key role in the day-to-day monitoring and administration of client portfolios, working within a compliance-driven framework and collaborating closely with a supportive, experienced team.

Key Responsibilities

• Provide administrative support on complex tasks as directed by the Investment Manager, including file notes, correspondence, and client meeting coordination
• Build and maintain strong client relationships through accurate, timely support - adapting your approach appropriately when working with vulnerable clients
• Handle account opening and closing processes
• Manage stock transfers into accounts and process payments
• Maintain and update static data within the firm's investment platform
• Produce Excel-based reports using platform data
• Place trades on the investment platform based on instructions received from the Investment Manager, ensuring accurate execution and booking
• Take and process client orders for non-complex instruments within the Execution Only Service, ensuring accurate execution and booking
• Support Investment Managers with preparation for client pitches and meetings
• Assist the wider team with ongoing projects and process improvement initiatives
• Undertake technical and regulatory training as required
• Stay proactively informed on industry and market developments

About You

• CISI Level 3 qualification (or equivalent), or a genuine commitment to achieve this within an agreed timeframe
• Strong proficiency in Word, Excel, and PowerPoint
• Prior experience with a wealth management/investment platform is advantageous
• Excellent customer service and communication skills
• Ability to work independently and manage priorities effectively
• High level of accuracy and attention to detail
• Strong organisational, interpersonal, and team-working skills
• Sound understanding of regulatory requirements and client contact boundaries within financial services
• A genuine commitment to acting with integrity, care, and diligence, and to delivering fair, positive outcomes for clients (in line with FCA Conduct Rules)

What's on Offer

• Salary of £25,000–£33,000, dependent on experience
• Office-based role in Worcester
• Supportive team environment within a values-led organisation