Investigations Manager - Performance and Resourcing - Welsh Desirable

Independent Office for Police Conduct; Cardiff; Híbrido; GBP 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

27.5 days annual leave

Health cash plan

Cycle to work

Staff networks

Learning and development

Hybrid working

Resumo da oferta

Independent Office for Police Conduct seeks an Investigations Manager – Performance and Resourcing (Welsh desirable) to lead multi‑disciplinary investigation teams across Wales and beyond. You will oversee recruitment, accreditation, performance and staff development, ensuring high standards and independent investigations.

You will partner with senior leaders to align capacity, improve outcomes, and drive transformation while maintaining staff wellbeing and a safe, inclusive work environment.

Qualificações

• Proven experience leading and managing teams in complex, high-profile investigations.
• Strong track record delivering independent investigations with quality outcomes.
• Experience in workforce planning, demand and capacity management.

Responsabilidades

• Provide strategic direction and operational leadership to investigation teams to ensure high-quality investigations.
• Ensure delivery against policy and performance targets, with robust governance.
• Lead on resource allocation, capacity planning and escalation for investigations.
• Promote equality, diversity and inclusion within teams and processes.
• Collaborate with Demand Resourcing to forecast workforce needs and develop talent.

Conhecimentos

Leadership and team management

Strategic direction

Performance monitoring

Resource planning

Decision making

People development

Stakeholder engagement

Analytical reporting

Formação académica

Experience leading investigations in regulatory/public sector

Descrição da oferta de emprego

The following content displays a map of the jobs location - Cardiff or Birmingham (preference will be given to Cardiff)

Investigations Manager - Performance and Resourcing - Welsh Desirable

Job Reference iopc/TP/60/785

Number of Positions:

1

Contract Type:

Permanent

Permanent

Working Hours:

37

Location:

Cardiff or Birmingham (preference will be given to Cardiff)

Closing Date:

10/11/2026

Department / Directorate:

Regional Investigations

Strategic Function:

Operations

Team:

Operations Wales

Package Description

What we Offer:

• 27.5 days paid annual leave (increasing with service to 32.5 days)
• The option to buy, sell, or carry over annual leave is reviewed each year and offered when possible.
• Voluntary Health Cash Plan provided by BHSF
• Civil Service maternity leave package
• PAM employee assistance programme
• Access to Civil Service Sports Council (CSSC) membership
• Cycle to work scheme
• Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
• Car Leasing Scheme
• Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network
• Learning and development tailored to your role.
• An environment with flexible working options
• A culture encouraging inclusion and diversity

Additional Information:

Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Emotional Consideration:

In performing this role, you will have regular exposure to distressing material which will likely be impactful, traumatic and challenging. Given the nature of the work, it is also possible that you will have contact with individuals who are experiencing extreme distress. The IOPC recognises this and offers all staff a range of wellbeing provisions, including TRiM (Trauma Risk Management), peer-to-peer support, a dedicated Wellbeing Advisor, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with the support available. If you would like to speak about this element of the role with somebody already doing similar work at the IOPC please contact [e-mail] and this can be arranged.

Job Introduction

Job Introduction:

As an Investigations Manager - Performance and Resourcing, you will be a part of a dynamic investigations team working locally and nationally on a wide range of investigations in the Investigation, Oversight and Casework directorate. You will oversee the recruitment, accreditation, performance, personal and professional development of teams of Investigators and Trainee Investigators.

Alongside the Investigations Manager – Complex and Investigations Manager – Core Business, you will be responsible for providing strategic leadership to teams of investigators, ensuring delivery of high quality, robust and independent investigations and demonstrating our core values in all aspects of your role.

You will have line management responsibilities of the Investigations Team Leader - Performance and Resourcing and accountability for investigation outcomes and performance. You will work closely together to identify trend areas for improvement and be a point of escalation for capacity, people management, wellbeing and pastoral matters.

You will work closely with the Demand Resourcing Directorate to identify investigator demand and supply for workforce planning and development purposes.

You will be the Operational Lead for Quality and Performance and will be senior sponsors for a number of topics, including leading on any associated SMN’s and OPG’s.

Throughout the recruitment process we will assess your Experience, Behaviours, Strengths, Technical Skills and Values.

As part of the application process, you will be asked to complete 1 Sift Questions + a Statement of Suitability based on the essential criteria.

Anticipated assessment and interview dates are estimated to take placemid - late November.

Main Responsibilities

Leadership and general:

• Provide strategic direction and operational leadership to investigation teams to ensure the delivery of high-quality, robust investigations.
• Ensure consistent investigations delivery against policy and performance targets.

Transformation:

• Work collaboratively with colleagues to ensure that the ambitions of the IOPC are delivered.
• Actively participate in the IOPC Transformation programme to ensure that we do what only the IOPC can do and deliver effective, timely and high-quality investigations.

Delivery:

• Provide leadership and direct line management to the Investigations Team Leader - Performance and Resourcing and ISU Team Managers
• Set up processes to monitor and track the performance of investigators, identify trends, gaps and underperforming areas; ensuring appropriate people management policies and procedures are applied quickly and effectively. Support the Investigations Team Leader - Performance and Resourcing to find solutions.

Corporate Responsibility:

• Minimise risk to the IOPC through ensuring all decisions and actions are consistent and align with best practice.

Performance:

• Lead on decision making regarding resource allocation; work closely with the

Investigations Manager – Core Business on the prioritisation of cases.

• Use data and insights from performance monitoring to inform strategic decisions.

Communication & Engagement:

• Ensure regular and transparent communication regarding organisational goals, expectations, objectives and any changes in processes or priorities.
• Design and implement communication strategies that promote team cohesion, encouraging knowledge sharing and keeping each other informed.

Cultural Competence, Equality, Diversity & Inclusion:

• Lead by example in promoting equality, diversity and inclusion within the investigative teams, ensuring all staff are treated fairly, with respect for their differences.
• Promote an environment that values cultural competence and encourages open dialogue on diversity issues, both within the investigation teams and across the IOPC.

Please refer to the Job Description for full role responsibilities.

The Ideal Candidate

The Ideal Candidate:

Experience

• Proven experience in leading and managing teams in complex and high- profile investigations, ideally within a regulatory, oversight or public sector context.
• Strong track record in providing strategic direction ensure the delivery of high-quality, independent and robust investigations.
• Extensive experience in people management; including objective setting, monitoring performance and wellbeing, providing feedback, conflict resolution, and staff development.
• Experience in workforce planning and managing demand and capacity.
• Proven experience of investigating, leading investigations, managing complex situations arising from these and how to support survivors and victims of criminality.
• Experienced leader with a track record of working effectively with others.
• Experience of working as part of a senior management team to develop and implement the strategic vision for a function or organisation.
• An experienced leader with a track record of building high performing operational teams in a complex environment.
• Experience of managing disclosure in complex investigations
• Experience of leading teams through significant change, engaging and motivating staff to embrace new ways of working.
• Experience of working in a matrix management structure.

Skills and Abilities

• Excellent intellectual ability, and the ability to analyse complex legislation and apply it to appropriate cases.
• The ability to manage, motivate and develop people.
• The ability to work effectively in a challenging environment with competing priorities.
• Good judgement and ability to make decisions.
• Highly developed decision-making skills.
• Evidence of excellent analytical and report writing skills.
• Highly developed oral, written and presentation skills.
• Good influencing and negotiation skills and the ability to persuade through personal credibility.
• Strong interpersonal skills, including the ability to negotiate and maintain good relationships with senior officials in all areas of public life.
• Experience of supporting staff who are working in an environment with significant scrutiny, challenge and potentially emotive material.
• High emotional intelligence.
• Proven experience in mentoring, coaching and developing team members, fostering a culture of continuous improvement and professional growth.
• An understanding of Policing in the UK.
• Driving license valid in England and Wales.

We believe that diverse perspectives contribute to a more innovative and dynamic workplace. We actively encourage applications from individuals who are typically under-represented or disadvantaged in society. This includes women, people from ethnically diverse backgrounds, parents and carers, and disabled candidates, including neurodiverse candidates.

We are committed to providing equal opportunities for all applicants and creating an inclusive environment where diverse perspectives are valued and supported.

The role requires standard DBS clearance.

The IOPC is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used.

Please refer to our Reasonable Adjustment guidance document linked to this job advert on how to access Reasonable Adjustments with us.

About The Company

Be yourself:

The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do.

• Being a Disability Confident employer, the IOPC is dedicating to removing the barriers for disabled people to thrive in the workplace. Please refer to our Reasonable Adjustment guidance document linked to this job advert on how to access Reasonable Adjustments with us.
• Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.

Positive action as detailed in the Equality Act 2010, allows us to use measures designed to help improve equality in the workplace, and create a level playing field for all, whilst still employing everyone based on merit. Our workforce profile data shows that people who identify as black, Asian and minority ethnic are under-represented at the IOPC.

For this role – should we have a situation where multiple candidates have achieved the highest score and one identifies as black, Asian or minority ethnic, by using positive action, we can select that candidate for the role, therefore improving this area of under-representation at the IOPC. We will only use positive action in this way where the highest scoring candidates have all scored equally, at the final assessment stage, and above our required threshold.

Working Conditions

The IOPC operates a hybrid working policy which requires all staff to work an average of 40% of their contractual hours at their office base (or another office for business reasons). Office attendance time includes in-person training, meetings with stakeholders and families, and attending events.