Investigations and Malpractice Manager

Cambridge University Press & Assessment (CUPA); Cambridge; Hybrid; GBP 35,000 - 46,000; Full time

Benefits offered by this job

28 days annual leave

Private medical insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking an Investigations and Malpractice Manager to provide operational and investigative support for major investigations into potential malpractice, ensuring fair outcomes for test takers and strengthening global security practices.

The role balances strategic oversight with hands‑on execution, guiding complex cases, driving improvements to security policy, and contributing to standards that safeguard exam integrity worldwide.

Qualifications

• Experience in investigative methodologies and malpractice patterns.
• Knowledge of relevant regulatory frameworks (e.g., Ofqual security conditions).
• Experience in exam operations and global test integrity and security risks.
• Ability to lead complex or sensitive cases and conduct root cause analysis.
• Experience producing high level reports and insights for senior audiences.
• Leadership skills, including line management or team oversight.
• Excellent analytical thinking, communication, and problem solving capabilities.

Responsibilities

• Support investigative strategy and contribute to global security policy and improvements.
• Support the management of high priority malpractice and security investigations.
• Support post incident reviews and root cause analysis to identify systemic issues or vulnerabilities.
• Recommend corrective actions, policy updates or enhancements to reduce future risk and strengthen integrity.
• Collaborate across teams and with external partners to ensure our security measures and compliance standards are robust, scalable, and aligned with regulatory requirements.

Job description

Investigations and Malpractice Manager

Salary: £35,200 - £45,700

Location: Cambridge, Hybrid (2-3 days per week in the office)

Contract: 1x Permanent

Hours: Full time 35 hours per week

A chance to develop a career within a leader in the educational sector, actively making a difference to our learners around the world.

We are looking for an Investigations & Malpractice Manager to provide operational and investigative support to major investigations into potential malpractice, ensuring fair outcomes for test takers and strengthening global security practices.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

As Malpractice and Investigations Manager, you will play a pivotal role in shaping and executing the strategy that safeguards the reputation and integrity of our English language assessments worldwide. This role bridges strategic oversight from the Senior Quality and Compliance Manager Lead with hands‑on execution and adherence of standards provides expert guidance on complex cases, drives improvements to prevent future issues, and contributes to the development of policies and standards that safeguard exam security worldwide.

Additional responsibilities and accountabilities include:

• Support investigative strategy and contribute to global security policy and improvements.
• Support the management of high priority malpractice and security investigations.
• Support post incident reviews and root cause analysis to identify systemic issues or vulnerabilities.
• Recommend corrective actions, policy updates or enhancements to reduce future risk and strengthen integrity.
• Collaborate across teams and with external partners to ensure our security measures and compliance standards are robust, scalable, and aligned with regulatory requirements.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face‑to‑face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long‑term health condition.

About you

• Experience in investigative methodologies and malpractice patterns.
• Knowledge of relevant regulatory frameworks (e.g., Ofqual security conditions)
• Experience in exam operations and global test integrity and security risks
• Ability to lead complex or sensitive cases and conduct root cause analysis.
• Experience producing high level reports and insights for senior audiences.
• Leadership skills, including line management or team oversight.
• Excellent analytical thinking, communication, and problem solving capabilities.

Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Experience in high stakes testing security or similar investigative fields
• Qualifications in investigations or security risk management or regulatory liaison
• Background in procedural reviews, continuous improvement in security contexts
• Familiarity with case management systems or reporting tools

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long‑term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov uk website for guidance to understand your own eligibility based on the role you are applying for.

Rewards and benefits

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 7th September. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 7 September or 14 September.

If you are shortlisted and progressed through the stages, you can expect:

• 1st round virtual interview via MS teams.
• 2nd round in-person interview at our offices in Cambridge

If you require any reasonable adjustments during the recruitment process due to a disability or a long‑term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.