Investigation Specialist [TR]

Amazon; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking Investigators to safeguard the customer experience by investigating online e-commerce risks. This remote role requires proficiency in English and Turkish, strong communication skills, and a proactive approach to problem-solving. The position involves investigating suspicious activities, enforcing policies, and collaborating with various teams to minimize risks. Candidates must be flexible with shift timings and able to meet productivity standards.

Qualifications

• Proficiency in English and Turkish required.
• Strong written communication skills needed.

Responsibilities

• Investigate suspicious buyer activity and behaviors.
• Communicate with buyers and internal teams to assess risks.
• Enforce Amazon's Policy Guidelines.

Skills

English

Turkish

Communication

Problem Solving

Tools

Microsoft Office

Job description

Job ID: 2982291 | Amazon Ireland Support Services Limited - A94

WORK LOCATION: This is a remote, home-based role. Candidates must live in or be willing to relocate to Ireland.

CONTRACT: 6 months.

SHIFT REQUIREMENTS: Sunday to Thursday or Tuesday to Saturday, with fixed hours typically from 8-17h. Shift timings are confirmed after training, requiring flexibility.

START DATE: 7th July 2025.

Company Mission

Our goal is to make Amazon the best place for customers to find, discover, and buy anything online. We are committed to employing a diverse workforce, making decisions based on experience and skills, and valuing passion for discovery, invention, simplification, and building customer trust.

Role Overview

We are seeking Investigators to evaluate transactions, safeguard our global customer base, and maintain a high-quality customer experience by investigating and mitigating online e-commerce risks.

Responsibilities

1. Investigate suspicious buyer activity and behaviors that could pose risks to Amazon, customers, or merchants.
2. Communicate via email and phone with buyers, merchants, and internal teams to assess risks.
3. Enforce Amazon's Policy Guidelines to maintain site quality.
4. Identify and help minimize fraud patterns and trends, following escalation procedures when necessary.
5. Participate in special projects and collaborate with relevant teams.
6. Achieve or exceed weekly productivity and quality standards.

Basic Qualifications

• Proficiency in English and Turkish, with strong written communication skills.
• Experience with Microsoft Office (Outlook, Word, Excel).

Preferred Qualifications

• Experience in customer service or retail environments.
• Knowledge or experience in fraud/risk management.
• Background in insurance, finance, data analysis, research, translation, or training.
• Strong organizational and time management skills.
• Self-disciplined, proactive, detail-oriented.
• Excellent problem-solving and interpersonal skills.

Amazon values diversity and is an equal opportunity employer. We prioritize your privacy and data security. For accommodations during the application process, visit this link.