Investigation Specialist [TR]

Amazon; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking Investigators to evaluate transactions and protect customers while maintaining high standards. This remote role requires flexibility in shifts and proficiency in English and Turkish. Ideal candidates will have strong communication and problem-solving skills.

Qualifications

• Proficiency in English and Turkish with strong written communication skills.
• Experience in customer service or risk management environments.

Responsibilities

• Investigate suspicious buyer activity and behavior.
• Communicate with buyers and merchants to assess risk.
• Enforce Amazon's Policy Guidelines.

Skills

English

Turkish

Communication

Problem Solving

Organizational Skills

Time Management

Tools

Microsoft Office

Job description

Job ID: 2982291 | Amazon Ireland Support Services Limited - A94

WORK LOCATION: This is a remote home-based role. Permanently working from home from any location in Ireland.
PLEASE NOTE: It is mandatory for the candidate to live or be willing to relocate to Ireland.

CONTRACT: 6 months.

SHIFT REQUIREMENTS: Sunday to Thursday or Tuesday to Saturday, typically from 8-17h. Please note, shift timings are confirmed after training, requiring flexibility.

START DATE: 7th July 2025

Our overall mission is to make Amazon the place where customers can find, discover, and buy anything online. We aim to deliver what our customers want, helping them explore new worlds. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on experience and skills, valuing your passion to discover, invent, simplify, and build trust with our customers and sellers.

We’re seeking Investigators to evaluate transactions and protect Amazon's global customer base, profitability, and brand, while maintaining high customer experience standards. Investigators will handle a range of duties related to identifying and eliminating online e-commerce risks.

The team operates on shifts, including weekends, to cover Amazon's 7-day weekly schedule. Shift details are provided post-training, so flexibility is essential.

Key job responsibilities

As part of your role, you will have the opportunity to:

1. Investigate suspicious buyer activity and behavior that could pose risks to Amazon, our customers, or merchants.
2. Communicate via email and phone with buyers, merchants, and other stakeholders to assess risk.
3. Enforce Amazon's Policy Guidelines to maintain site quality.
4. Identify and help minimize fraud patterns and trends, following escalation procedures when necessary.
5. Participate in special projects and collaborate with relevant business teams.
6. Achieve or exceed weekly productivity and quality standards.

BASIC QUALIFICATIONS

* Proficiency in English and Turkish, with strong written communication skills.
* Experience with Microsoft Office (Outlook, Word, Excel).

PREFERRED QUALIFICATIONS

* Experience in customer service, retail, or risk management environments.
* Knowledge in fraud, finance, data analysis, research, translation, or training.
* Strong organizational and time management skills.
* Self-disciplined, proactive, detail-oriented.
* Excellent problem-solving and interpersonal skills, capable of communicating complex issues clearly.

Amazon promotes diversity and is an equal opportunity employer. We value your passion for discovery, invention, and simplification. Your privacy and data security are priorities; please review our Privacy Notice.

If you require workplace accommodations during the application or onboarding process, please visit this link.

Posted dates: April 30, 2025; April 23, 2025; November 13, 2024.