Inventory Clerk

Spicerhaart; Colchester; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Spicerhaart is seeking an Externals Associate to deliver external property management services across the tenancy lifecycle, including visits, inventories, check-ins and check-outs. You will be the eyes and ears of the Property Management function in the field, ensuring accurate reporting, professional representation, and timely escalation of risks or maintenance issues.

In this role you will work with Property Management teams, Compliance, Lettings Branch teams, Contractors and Inventory &

Competenze

• Ability to conduct professional property visits in line with policy and compliance requirements
• Experience in producing detailed visit reports and uploading to company systems
• Knowledge of deposit protection requirements and tenancy lifecycle processes
• Ability to identify and escalate maintenance issues, compliance risks and tenancy breaches

Mansioni

• Conduct routine property visits and compile accurate reports
• Complete inventories and check-in appointments with tenants
• Perform check-out inspections and support deposit negotiations with evidence
• Upload reports promptly to enable tenancy commencement and ongoing management
• Provide professional customer service to tenants and landlords and represent the brand effectively

Conoscenze

Full UK Driving Licence

Customer service

Attention to detail

Reporting

Descrizione del lavoro

The Property Management Externals Associate (PMEA) is responsible for delivering all external property management services across the tenancy lifecycle, including property visits, inventories, check-ins, check-outs, ad-hoc external inspections. The role plays a critical part in:

• Protecting landlord assets
• Supporting compliance and risk mitigation
• Enabling efficient tenancy lifecycle management
• Driving additional revenue through chargeable external services

The Externals Associate acts as the eyes and ears of the Property Management function in the field, ensuring accurate reporting, professional representation of the business, and timely escalation of risks or maintenance issues.

Key Working Relationships

• Property Management teams
• Compliance team
• Lettings Branch teams
• Contractors
• Inventory & Visit teams
• Landlords
• Tenants

Core Responsibilities Property Visits

• Conduct routine property visits in line with company policy and compliance requirements
• Complete detailed, accurate visit reports using company systems
• Identify and report:
• Maintenance issues
• Compliance risks
• Damage or misuse
• Health & safety concerns
• Tenancy breaches
• Upload photographic evidence and professional commentary
• Ensure all visit targets are achieved in line with portfolio expectations

Inventories and Check‑Ins

• Complete professional, detailed inventories prior to tenancy start
• Conduct check‑in appointments with tenants
• Clearly document property condition
• Ensure compliance with deposit protection requirements
• Upload reports promptly to enable tenancy commencement

Check‑Outs and Deposit Support

• Conduct check‑out inspections at tenancy end
• Produce accurate, evidence‑based check‑out reports
• Identify fair wear and tear vs. tenant damage
• Support Property Managers with deposit negotiation evidence

Reporting and Issue Escalation

• Escalate urgent or high‑risk issues immediately
• Liaise with internal Property Managers regarding findings and raise repairs to Property Managers promptly
• Ensure all information is recorded accurately

Customer Service

• Provide professional, courteous service to tenant and landlords
• Representing the company brand positively at all times.
• Managing appointments efficiently
• Communicating clearly and professionally

Performance Expectations and KPIs

• Support delivery of chargeable services and contribute to achievement of external services income targets
• Deliver set average number of appointments per day
• Deliver expected service and quality through turnaround times and accuracy and completeness of reports, Full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)