Intranet-Portal Manager

LONDON SCHOOL OF ECONOMICS AND POLITICAL SCIENCE; London; Hybrid; GBP 42,000 - 51,000; Full time

Job summary

The LSE is seeking an Intranet-Portal Manager to lead the development of a new internal communications portal. This role includes responsibilities from product development to managing user experiences, ensuring that the platform serves the needs of students and staff. Applicants should possess a mix of experience in product management and user research, and be prepared for a hybrid working environment.

Benefits

Occupational pension scheme

Generous annual leave

Excellent training and development opportunities

Qualifications

• Experience in product development and digital content management.
• Experience in user research and analysis of engagement trends.
• Good negotiation skills in a multi-stakeholder environment.

Responsibilities

• Contribute to the building of a new intranet portal over 12-months.
• Own the product roadmap for ongoing improvements post-launch.
• Conduct user research to ensure design aligns with community needs.

Skills

Product development

Digital content management

User research

Negotiation

Job description

LSE is committed to building a diverse, equitable and truly inclusive university

LSE Communications Division

Intranet-Portal Manager

Salary from £42,679 to £51,000 pa inclusive with potential to progress to £54,730 pa inclusive of London allowance

LSE’s Communication Division leads and coordinates internal and external communications for the university and offers communication advice, training and support. We aim to meet the needs and expectations of our users with digital products that enhance and streamline the organisational experience of being at LSE.

A major project to achieve this is a new internal intranet-portal, creating a single, digital entry point for students and staff to access personalised internal communications, information, resources and tools while supporting a joined-up user experience with various back-end systems as far as possible. The Intranet-Portal Manager will contribute to the building of the product as part of a cross-functional project team, as the chosen technology solution is implemented over a 12 -month period.

Post go-live, the Intranet-Portal Manager will own the product roadmap to implement new features and functionalities that enhance the student and staff experience, delivering iterative product improvement in collaboration with technical and non-technical teams across LSE. They will also have responsibility for day-to-day operations and ongoing user research with the LSE community, so that the product is a well-designed and delivered platform where LSE community experience remains at the product’s core.

You will have:

• Experience of product development and digital content management.
• Experience of user research and analysing engagement, trends and statistics, using this insight to inform practice.
• A motivated, pro-active and enthusiastic approach to teambuilding, working across cross-functional teams and user groups.
• Evidence of good negotiation skills to manage competing demands and priorities amongst colleagues and external partners in a multi-stakeholder environment.

This is a blended remote / in-person role, and there is a minimum expectation of working two days per week from LSE’s campus, and more if required depending on business need. We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

An inclusive Communications Division

As a diverse and global institution, we strive to ensure our workforce reflects this at all levels. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply, please visit our website via the button below.

If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Imogen Withers, Director of Communications, ([e-mail]).

The closing date for receipt of applications is 2 July 2025 (23.59 UK time).

Regrettably, we are unable to accept any late applications.