International Supply Chain & Operations Planner

Nichols plc; United Kingdom; Hybrid; GBP 38,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Annual Bonus

Save as you Earn Share Scheme

Private medical cover

Enhanced Primary Carers leave and sick

Holiday home stay

Your birthday off work

Free onsite parking

1 day a year off work

Drinks at sites

Staff shop with discounts

Job summary

Nichols plc is seeking an International Supply Chain & Operations Planner to ensure products reach customers across international markets. You will manage end-to-end order fulfilment, collaborating with customers, co-manufacturing partners, freight providers and internal teams to drive service levels and visibility.

The role focuses on building strong relationships, improving processes, and delivering excellent service while navigating complex international supply chains in a fast-paced

Qualifications

• Experience in supply chain, logistics, export or customer service.
• Knowledge of export documentation, customs, Incoterms and trade compliance.
• Experience coordinating across international markets is a plus.

Responsibilities

• Manage end-to-end customer order process from placement to delivery.
• Serve as primary contact for international customers on orders and shipments.
• Coordinate production and supply with co-manufacturers.
• Liaise with freight forwarders, carriers and customs for shipments.
• Ensure export documents are accurate and compliant.
• Monitor order progress and resolve issues impacting service.
• Maintain system data and ensure visibility for customers and stakeholders.
• Build relationships with Commercial, Finance, Quality, Operations and partners.
• Support new product launches and other supply chain initiatives.

Skills

End-to-end order fulfilment

International supply chain

Customer service

Communication

Job description

We're Nichols - the home of Vimto, and there is no other business quite like ours!

We have been making life taste better since 1908. Every day here is bursting with flavour - from the loved brands we're proud to share with the world, to the energy, ambition and innovative ideas that fizz through our teams.

As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories - so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK's leading food manufacturers to provide a truly unique range of products that everyone loves.

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. This is a place where you can be yourself, speak up, and get stuck in. We celebrate the wins, cheer each other on and keep things fizzing with positivity. From leaders who listen to teammates who have always got your back, its work that feels as good as it tastes!

We take a refreshingly agile approach to how we work, combining the energy of being together in the office with the flexibility of working from home. You'll be office-based three days a week, with core hours designed to help you balance work and home life.

Nichols is where serious fun meets real opportunities - and where work tastes better.

ABOUT THE OPPORTUNITY:

At Nichols, we're passionate about bringing great-tasting soft drinks to consumers around the world. As our International Supply Chain & Operations Planner, you'll play a pivotal role in ensuring our products reach customers across a diverse range of international markets.

Working within the International Supply Chain team, you'll be responsible for managing the end-to-end order fulfilment process, from customer order receipt through to final delivery. You'll collaborate with customers, co-manufacturing partners, freight providers and internal stakeholders to ensure excellent service levels, smooth execution and visibility across the supply chain.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships and takes pride in delivering excellent customer service whilst navigating the complexities of international supply chains.

YOUR ROLE WILL INCLUDE:

• Managing the end-to-end customer order process from order placement through to delivery.
• Acting as a key point of contact for international customers, providing updates on orders, supply and shipment status.
• Coordinating production and supply requirements with co-manufacturing partners.
• Liaising with freight forwarders, carriers and customs to arrange international shipments.
• Ensuring export documentation is completed accurately and in compliance with destination country requirements.
• Monitoring order and shipment progress, proactively identifying and resolving issues that may impact service.
• Maintaining accurate system data and ensuring customers and internal stakeholders have clear visibility of supply chain activities.
• Building strong working relationships with Commercial, Finance, Quality, Operations and external partners.
• Supporting new product launches, customer projects and other supply chain initiatives.

ABOUT YOU

To make a splash in this role you will bring experience within a supply chain, logistics, export or customer service environment, coupled with a strong understanding of end-to-end order fulfilment and international supply chain operations.

You will also:

• Be confident managing customer orders from receipt through to delivery, coordinating with co-manufacturing partners, freight providers and customers to ensure a seamless service.
• Have excellent communication, organisational and problem-solving skills, you'll be comfortable managing multiple priorities in a fast-paced environment whilst maintaining a keen eye for detail.
• Have knowledge of export documentation, customs requirements, Incoterms and international trade compliance will support your success in the role, while experience working across Africa, the Far East and other international markets would be advantageous.
• Above all, you'll be a proactive team player who enjoys building strong relationships and is committed to delivering exceptional service to customers around the world.

BENEFITS OF WORKING WITH US:

No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:

• 25 days holiday (with opportunity to buy extra every year)
• Annual Bonus
• Save as you Earn Share Scheme
• Option to join our private medical cover scheme
• Enhanced Primary Carers leave and sick pay

AND LET’S NOT FORGET THE PERKS

We are also proud to offer:

• Holiday home stay
• Your birthday off work
• Free onsite parking
• 1 day a year off work to volunteer in the community (you choose when and where)
• Help yourself to our drinks when at one of our sites
• Staff shop with discounts on our products

We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking.

Our standard recruitment process for short-listed candidates typically includes an initial call with our Talent Advisor, followed by a first stage interview via Microsoft Teams and second stage interviews face to face. If you require any reasonable adjustments to be made during the recruitment process, please feel free to contact us.

We understand that many candidates use AI tools to help prepare applications. You're welcome to use these tools to improve spelling, grammar or structure, but your application must accurately reflect your own skills, experience and achievements.

Any job offer is subject to an individual's Right to Work in the UK.

Unfortunately, we are unable to sponsor visas.