International Student Advice Administrator

University of Exeter; Exeter; Híbrido; GBP 28.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible working opportunities

Generous annual leave

Competitive pension contributions

Health and wellbeing initiatives

Sustainability and environment focus

Descripción de la vacante

University of Exeter is seeking a part-time International Student Advice Administrator to support the International Student Community & Support team. The role covers advising international students before, during and after their studies, handling appointments, webinars, and enquiries with a strong focus on customer service and administrative tasks.

The post is based in Exeter with hybrid working between campus and home, reporting to the International Student Advice Manager.

Formación

• Provides excellent customer service to international students
• Performs day-to-day administrative tasks to support the student experience
• Supports visa and immigration related processes as needed

Responsabilidades

• Manage appointment, drop-in and webinar schedules for International Student Advice
• Respond to selected student enquiries and provide information
• Support students with outstanding visa applications and related documentation
• Prepare the International Student Newsletter and communications

Conocimientos

Customer service

Administration

Scheduling

Team collaboration

Descripción del empleo

INTERNAL APPLICANTS ONLY

This part-time (0.6 FTE) post is available from 23rd November for a fixed term till 12th June 2027 to cover a secondment.

Applications for secondments will be considered subject to agreement from your current line manager.

Salary will be £30,986 per annum pro rata on Grade D subject to knowledge, skills and experience.

Location: Exeter (Hybrid)

Type of contract: Fixed-term contract.

This role offers the opportunity for hybrid working - some time on campus and some from home.

This post is based within International Student Community & Support, which sits within the Education and Academic Services directorate. The post holder will report to the International Student Advice Manager and will work collaboratively with another part time International Student Advice Administrator.

Main Purpose Of The Role

In line with the University’s strategic aim to increase the international diversity of our student population, International Student Community & Support work to support and facilitate the recruitment and retention of internationl students, and to enhance the international student experience from point of application to graduation.

The post holder will mainly be based in International Student Advice, who provide advice and support to international students before, during and after their studies on a variety of topics including visas and immigration. You will be required to provide excellent customer service to our international students, through day-to-day administrative tasks that enhance the international student experience. Examples of these tasks include but are not limited to managing appointment, drop-in and webinar schedules, responding to select student enquiries, supporting students with outstanding visa applications and preparing the International Student Newsletter.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

Please contact Suzanne Aburagheb, [e-mail]

About The Division

Education and Academic Services

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How We Can Help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.