International Field Service Engineer, Metrology & Microscopy

TRS Consulting (UK) Ltd; Oxford; On-site; GBP 40,000 - 45,000; Full time

Job summary

Join a forward-thinking company as an International Field Service Engineer, where you will provide vital technical support for sophisticated semiconductor process equipment. This role offers an exciting opportunity to work with cutting-edge technology, providing both remote and on-site assistance to clients worldwide. With a focus on career development, you will receive first-class product training and be part of a team that values strong customer relationships and technical excellence. If you have a background in engineering or science and a passion for problem-solving, this position could be your next great adventure.

Benefits

Healthcare

Generous Contributory Pension Scheme

Full Product Training

Phone

Laptop

10% Bonus

Qualifications

• Experience as a Field Service Engineer or Technical Support Engineer.
• Strong knowledge in electronics, mechatronics, and IT systems.

Responsibilities

• Install and support products at customer sites globally.
• Provide remote and on-site technical support and troubleshooting.
• Train and mentor distributor service teams.

Skills

Troubleshooting

Problem-Solving

Electronics Knowledge

Mechatronics Knowledge

IT Systems Knowledge

Effective Communication

Technical Support

Education

Qualification in Engineering

Qualification in Science

Job description

International Field Service Engineer, Metrology & Microscopy

Company: TRS Consulting (UK) Ltd

Location: Oxford

Salary: £40K - £45K + 10% Bonus + Excellent benefits package including Healthcare, Generous Contributory Pension Scheme and Full and Comprehensive Manufacturers based Product Training

Job Summary: An excellent opportunity for Service Engineers from high value capital equipment backgrounds to join a market leader in sophisticated semiconductor process equipment, offering first-class product training and opportunities for career development.

The Company: My client is a global leader in innovative and complex semiconductor process equipment, with cutting-edge patented technology in metrology-based industrial microscopy.

The Role: The prime function is to provide technical support to customers, managing the technical relationship and providing remote and on-site support to resolve technical problems.

Key Responsibilities:

1. Installation and support of products at customer sites globally.
2. Provide remote and on-site support, including fault finding, repair, and installation of product upgrades.
3. Manage the product acceptance process from installation through to customer sign-off.
4. Build and maintain strong relationships with customers and distributors.
5. Train, mentor, and coach distributor service teams.
6. Monitor the performance and uptime of all company products.
7. Write and maintain technical documents to improve fault-finding and installation.
8. Work with Engineering and Production to improve product reliability and serviceability.
9. Travel to customer sites across Europe, USA, and Asia, with travel reaching up to 50%.

Your Background: To succeed, you must demonstrate:

• Previous experience as a Field Service Engineer or Technical Support Engineer.
• Qualification in an engineering or science subject.
• Good electronics, mechatronics, and IT systems knowledge.
• Strong troubleshooting and problem-solving skills.
• Capability to learn quickly and understand complex technical topics.
• Ability to communicate effectively at all levels.

The Benefits: This role offers first-class product training, a generous remuneration package, competitive salary, bonus, healthcare, contributory pension scheme, phone, and laptop, with opportunities for career progression.

This vacancy is being advertised by TRS Consulting (UK) Limited.