International Admissions Officer | Hybrid (3 days Remote)

Sheffield Hallam University; Sheffield; Ibrido; GBP 27.000 - 28.000; Tempo pieno

Descrizione del lavoro

Sheffield Hallam University invites proactive individuals to join the Admissions team as Admissions Officer. You will assess student applications against entry criteria and legislation, and issue offers through the university’s student records system.

You may respond to queries by email, social media, phone or in person, and liaise with overseas offices. You will collaborate with Course Leaders to ensure accurate entry requirements and information.

Competenze

• Experience of carrying out administration activities requiring a high level of speed and accuracy.
• Experience of working in a customer focused environment, delivering customer service via a variety of mechanisms, e.g. by email, telephone and face to face.
• Dealing with customer issues and resolutions, answering queries and signposting/escalating more complex issues as appropriate.
• Working effectively in an environment of regulations and procedures (e.g. data protection regulations) applying judgement and making decisions within agreed frameworks.
• Ability to prioritise daily workload in a busy, changing environment.
• Proficient in the use of a range of IT systems.
• Willingness and ability to work evenings and/or weekends (if required).
• Demonstrates the ability to work inclusively, respectfully, and collaboratively with a diverse range of colleagues, students, and stakeholders.

Mansioni

• Assess student applications efficiently and accurately against entry criteria and relevant legislation, and issue course offers via the university's student records system.
• Respond to queries submitted by e-mail, social media, phone or in person, and liaise with overseas offices.
• Work with Course Leaders and other College contacts to ensure course information, including entry requirements, is accurate and up to date.

Conoscenze

Customer service

Communication

Teamwork

Independence

Organisational skills

Strumenti

IT systems

Descrizione del lavoro

Sheffield Hallam University invites proactive individuals to join the Admissions team as Admissions Officer. You will assess student applications against entry criteria and legislation, and issue offers through the university’s student records system.

You may respond to queries by email, social media, phone or in person, and liaise with overseas offices. You will collaborate with Course Leaders to ensure accurate entry requirements and information.