Admissions Officer

Sheffield Hallam University; Sheffield; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

Sheffield Hallam University invites proactive individuals to join the Admissions team as Admissions Officer. You will assess student applications against entry criteria and legislation, and issue offers through the university’s student records system.

You may respond to queries by email, social media, phone or in person, and liaise with overseas offices. You will collaborate with Course Leaders to ensure accurate entry requirements and information.

Qualifications

• Experience of carrying out administration activities requiring a high level of speed and accuracy.
• Experience of working in a customer focused environment, delivering customer service via a variety of mechanisms, e.g. by email, telephone and face to face.
• Dealing with customer issues and resolutions, answering queries and signposting/escalating more complex issues as appropriate.
• Working effectively in an environment of regulations and procedures (e.g. data protection regulations) applying judgement and making decisions within agreed frameworks.
• Ability to prioritise daily workload in a busy, changing environment.
• Proficient in the use of a range of IT systems.
• Willingness and ability to work evenings and/or weekends (if required).
• Demonstrates the ability to work inclusively, respectfully, and collaboratively with a diverse range of colleagues, students, and stakeholders.

Responsibilities

• Assess student applications efficiently and accurately against entry criteria and relevant legislation, and issue course offers via the university's student records system.
• Respond to queries submitted by e-mail, social media, phone or in person, and liaise with overseas offices.
• Work with Course Leaders and other College contacts to ensure course information, including entry requirements, is accurate and up to date.

Skills

Customer service

Communication

Teamwork

Independence

Organisational skills

Tools

IT systems

Job description

As our student community continues to grow at Sheffield Hallam University, we have an exciting opportunity for proactive individuals to join our Admissions team.

As a front-facing service, the Admissions team are one of the initial points of contact for applicants and enquirers regarding International admissions. We are responsible for assessing applications to study with us across our whole portfolio of courses.

As an Admissions Officer, you will assess student applications efficiently and accurately against agreed entry criteria and relevant legislation, and issue course offers to applicants via the university's student records system.

You may also respond to queries submitted by e-mail, social media, phone or in person, and liaise with our overseas offices.

You will also work with Course Leaders and other College contacts to ensure that course information, including entry requirements, is accurate and up to date.

We are looking for people with a strong commitment to customer care and team working, who are highly motivated with excellent communication skills. The ability to work independently and maintain quality during busy periods is essential, which means excellent organisational skills are a must.

• Experience of carrying out administration activities requiring a high level of speed and accuracy.
• Experience of working in a customer focused environment, delivering customer service via a variety of mechanisms, e.g. by email, telephone and face to face.
• Dealing with customer issues and resolutions, answering queries and signposting/escalating more complex issues as appropriate.
• Working effectively in an environment of regulations and procedures (e.g. data protection regulations) applying judgement and making decisions within agreed frameworks.
• Ability to prioritise daily workload in a busy, changing environment.
• Proficient in the use of a range of IT systems.
• Willingness and ability to work evenings and/or weekends (if required).
• Demonstrates the ability to work inclusively, respectfully, and collaboratively with a diverse range of colleagues, students, and stakeholders.

Company: Sheffield Hallam University

Salary: £27,241 to £27,865 a year

Hours: Full-time

Location: Sheffield, S1 1WB

Working pattern: Hybrid - 3 days remote

Job type: Permanent

Posting date: 6 Nov 2026

Closing date: 21 Nov 2026

Admissions Officer

Summary

As our student community continues to grow at Sheffield Hallam University, we have an exciting opportunity for proactive individuals to join our Admissions team.

As a front-facing service, the Admissions team are one of the initial points of contact for applicants and enquirers regarding International admissions. We are responsible for assessing applications to study with us across our whole portfolio of courses.

As an Admissions Officer, you will assess student applications efficiently and accurately against agreed entry criteria and relevant legislation, and issue course offers to applicants via the university's student records system.

You may also respond to queries submitted by e-mail, social media, phone or in person, and liaise with our overseas offices.

You will also work with Course Leaders and other College contacts to ensure that course information, including entry requirements, is accurate and up to date.

We are looking for people with a strong commitment to customer care and team working, who are highly motivated with excellent communication skills. The ability to work independently and maintain quality during busy periods is essential, which means excellent organisational skills are a must.

Essential requirements

• Experience of carrying out administration activities requiring a high level of speed and accuracy.
• Experience of working in a customer focused environment, delivering customer service via a variety of mechanisms, e.g. by email, telephone and face to face.
• Dealing with customer issues and resolutions, answering queries and signposting/escalating more complex issues as appropriate.
• Working effectively in an environment of regulations and procedures (e.g. data protection regulations) applying judgement and making decisions within agreed frameworks.
• Ability to prioritise daily workload in a busy, changing environment.
• Proficient in the use of a range of IT systems.
• Willingness and ability to work evenings and/or weekends (if required).
• Demonstrates the ability to work inclusively, respectfully, and collaboratively with a diverse range of colleagues, students, and stakeholders.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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