Internal Sales Representative

Swegon UK&I; Ashby-de-la-Zouch; On-site; GBP 26,000 - 38,000; Full time

Job summary

Swegon UK&I is seeking an Internal Sales Representative to join the Service team in Ashby De La Zouch. This on-site role focuses on developing new business in Commercial & Industrial sectors for Swegon Service, expanding brand awareness and market share across the UK.

The successful candidate will promote group capabilities, manage accounts, and support the sales cycle from enquiry to order. Key duties include handling inquiries, preparing maintenance contract documents, pursuing leads, meeting

Qualifications

• Excellent administration and communication skills required.
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Responsibilities

• Field telephone enquiries and route to appropriate team.
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Skills

Administration

Customer service

Computing skills

Order acknowledgements

Communication skills

Telephone manner

Sales vs targets

CRM/ERP experience

Time management

Lead identification

Sales track record

End-user coordination

Education

GCSE or equivalent

Business admin qualification/experience

Full driving licence

Computer literacy

Tools

ERP/CRM systems

Microsoft Office

Job description

Internal Sales Representative

Position Summary

We have great a opportunity for an Internal Sales Representative to join Swegon's Service team based in Ashby De La Zouch. The purpose of this role is to develop and gain new business in the Commercial & Industrial sectors for Swegon Service. The purpose of the role is to increase the awareness of the Swegon brand within the UK, increase market share and grow sales of Swegon’s service offering in the Cooling, Smoke & Fire and Ventilation service marketplace. This role is based fully on site 5 days per week, with no remote or hybrid working and the appointed candidate would therefore need to be based in or around this area.

Main duties and responsibilities

• Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member
• Prepare Maintenance contract documents for new business opportunities
• Pursue all maintenance contract leads to improve conversion rate and retention figures
• Promote all Group capabilities
• Work towards and meet monthly and quarterly sales targets set
• Maintain a level of account management of live and new accounts gained
• Arrange client meetings for Area Service Managers with potential customers to identify requirements with the view to gaining orders
• Offer a good level of communication, technical advice and guidance on customer requirements in order to build and maintain relationships
• Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities
• Update the Company database to maintain current and correct information of contacts, addresses and activities
• Present key features and benefits of the company, its products & services to obtain opportunities
• Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates
• Update CRM system to keep auditable records
• Generate any other reports as requested
• Any other duties as required

Essential Experience

• Excellent administration skills
• strong customer service skills
• Excellent computing skills including Microsoft Office packages and ERP/CRM systems
• Order acknowledgements.
• Excellent oral and written communication skills.
• Pleasant and effective telephone manner.
• Experience of exceeding customer expectations.
• Experience of corresponding and coordinating with customers to meet business needs.
• Excellent time management skills
• Identifying sales opportunities and leads
• Able to demonstrate a proven sales track record
• Deal with end users and facilities managers

Desirable

• Experience of working within a fast paced service delivery environment
• Experience of preparing quotations and following up orders

Essential Qualifications

• GCSE or equivalent
• Good standard of business related administration qualification/experience.
• Full Driving Licence
• Computer literacy

We offer

At Swegon, we work to create the world's best indoor climate that makes people thrive and feel good inside. We have ambitious goals in our sustainability efforts, in offering the most energy-efficient products, promoting gender equality, and becoming carbon neutral, and we have clear transparency in our work. We offer exciting challenges in a global environment with competent colleagues and a culture characterized by our values; "Customer Empathy, Trust, and Commitment," which permeate everything we do and are the basis for the decisions we make and how we interact with each other. At Swegon, we have an open and flexible organizational culture with short decision-making processes, plenty of development opportunities, and we care about you being able to balance your work with your personal life. We place great emphasis on personal qualities, welcome applicants with different backgrounds, and strive for diversity and gender equality.

About Swegon Group

Swegon Group, owned by the Stockholm Stock Exchange-listed Investment AB Latour, is a market-leading provider of a healthy indoor climate, with solutions for ventilation, heating, cooling, and climate optimization, as well as connected services and technical expertise. Swegon has subsidiaries and distributors worldwide and 17 production units in Europe, North America, and India. The company has approximately 3000 employees and had a turnover of approximately SEK 6 billion in 2022.

(Please note; we are not considering agencies to assist with filling this position.)