Export Coordinator

Swegon UK&I; Ashby-de-la-Zouch; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

Swegon UK&I is seeking an Export Coordinator to work on a hybrid basis from home and at our Ashby site. The role provides administrative support for domestic and international filtration customers, coordinating orders and export documentation.

You will act as primary contact for the Rhenus Hamburg warehouse, freight forwarders and overseas factories to ensure on-time shipments and accurate paperwork, delivering high standards of customer service.

Qualifications

• GCSE/A Level or equivalent.
• Full and valid UK driving licence.
• 2–3 years’ experience in a logistics/shipping.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Strong customer service background.

Responsibilities

• Order processing, coordinating with Sales, Purchasing and warehouse teams.
• Issue and track export documentation via internal systems.
• Coordinate with Rhenus Hamburg warehouse, external freight forwarders and overseas factories to ensure on-time deliveries.
• Review orders for dispatch, PODs, and timely invoicing.
• Generate build sheets for Trion products by external technician in Hamburg.
• Deliver high-quality customer service throughout the order process.

Skills

Customer service

Excel

Word

MS Office

Incoterms knowledge

Education

GCSE/A Level or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Swegon are looking for a Export Coordinator to work on a hybrid basis from home and at our site in Ashby. The focus of this role is to provide administrative support for domestic and international filtration customers working with colleagues in a small team.

This role will be the primary contact for the Rhenus Hamburg warehouse, customers, external freight forwarders and overseas factories to ensure that orders are shipped with the correct export documentation and on time.

The ideal candidate will provide excellent customer service throughout the order process through to collection or final delivery. They will also show a high attention to detail, strong communication skills and the ability to work in a fast-paced environment to meet shipping and customs deadlines.

Main duties and responsibilities

(This is not an exhaustive list and is subject to change depending on the business needs)

• Order processing, working primarily with Sales but also Purchasing colleagues to ensure accurate order entry.
• Instruction of orders to the Rhenus Hamburg warehouse and follow-up with them, external freight forwarders and overseas factories (China, US & UAE) to ensure on-time deliveries.
• Production of accurate Export documentation via Swegon M3 platform.
• Continual review of orders to ensure collections, dispatches, chasing PODs and timely invoicing.
• Generate build sheets for Trion products by an external technician in Hamburg
• Delivering first-class customer service.
• The ability to work unsupervised in an organised fashion at times in a fast-paced environment to meet deadlines.
• Ensuring accurate data management and storage of Filtration documents.
• Attendance at the weekly Filtration Teams meeting

Essential Qualifications

• GCSE/A Level or equivalent
• Full and valid UK driving licence

Desirable Qualifications

• An institute of Export or International Trade qualifications is not essential but would be highly desirable

Essential Experience

• Minimum 2-3 years’ experience in a logistics/shipping
• Proficiency in Microsoft Office, particularly Excel and Word
• Strong background in customer service

Desirable Experience

• A strong understanding of Incoterms, customs regulations and tariff codes is not essential but would be highly desirable

Equal Opportunities Statement

We are committed to creating an inclusive and diverse workplace and are proud to be an equal opportunity employer. We do not discriminate on the basis of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. We welcome applications from all suitably qualified candidates and are committed to ensuring our recruitment process is fair, transparent, and accessible to all. If you require any reasonable adjustments during the recruitment process, please let us know and we will do our best to accommodate your needs.

We offer

At Swegon, we work to create the world's best indoor climate that makes people thrive and feel good inside. We have ambitious goals in our sustainability efforts, in offering the most energy-efficient products, promoting gender equality, and becoming carbon neutral, and we have clear transparency in our work. We offer exciting challenges in a global environment with competent colleagues and a culture characterized by our values; "Customer Empathy, Trust, and Commitment," which permeate everything we do and are the basis for the decisions we make and how we interact with each other. At Swegon, we have an open and flexible organizational culture with short decision-making processes, plenty of development opportunities, and we care about you being able to balance your work with your personal life. We place great emphasis on personal qualities, welcome applicants with different backgrounds, and strive for diversity and gender equality.

Company Information

INDSWE

Swegon Group AB, owned by Investment AB Latour, listed on the Stockholm Stock Exchange, is a market leading supplier in the field of indoor environment, offering solutions for ventilation, heating, cooling and climate optimisation, as well as connected services and expert technical support. Swegon has subsidiaries in and distributors all over the world and 21 production plants in Europe, North America and India. The company employs more than 3 300 people and in 2023 had a turnover of 8.8 billion SEK.