Internal Sales and Customer Service Coordinator - Houghton Regis

GRS Group; Houghton Regis; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

23 Days holiday + Bank Holidays.

Bonus Scheme.

Access to GP Line for you and your peo

Employee Assistance Programme access

Job summary

GRS Group in Houghton Regis is seeking an Internal Sales and Customer Service Coordinator to join our on-site team. The role focuses on processing orders, delivering excellent customer service, and supporting sales across locations.

You will handle orders by phone, email, and EDI, liaise with internal and external sales, and work closely with plant managers to ensure timely deliveries. A proactive, can-do attitude is essential for success.

Qualifications

• Good at building relationships, a team player, competitive, self-motivated, tenacious, positive and creative.
• Previous order processing experience (Desirable).

Responsibilities

• Retail Customer Service
• Processing orders - manually and electronically.
• Taking orders via phone, email and EDI.
• Liaising with plant managers to ensure the smooth running of deliveries.
• Liaise with internal sales.
• Liaise with external sales.
• Establish a good working relationship with customers.
• Take customer calls, queries and complaints.
• Move orders between plants in a geographical and economical manner.
• Maximize daily plant capacities and hit budgets.
• Administrative tasks i.e. filing, answering phones, answering emails, checking orders.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant workplace.

Job description

Internal Sales and Customer Service Coordinator - Houghton Regis

GRS Group

Location: On site / High St, Houghton Regis, Dunstable LU5 5BJ, UK
job type: Permanent / Full-time
Sector and subsector: Office Support | Customer Service
AnnualFixed salary:£ 27262.00

We are looking for a self-motivated, driven individual who enjoys a challenge to work alongside our energetic team in Houghton Regis. The role requires a CAN-DO attitude. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we’d love to hear from you!

ABOUT US

GRS is the country's number one trader of primary, recycled and secondary aggregates in the construction industry. We are unique in that we're able to source and supply materials nationwide, making use of road, rail, river and marine to get materials to wherever they're needed. We are proud to be a leader in low-carbon secondary aggregates sustainably produced and sustainably delivered!

At GRS, we do things differently.

We’rea pioneering team,shaping the future of sustainable growthin theconstruction materials supply chain.We bring solutions that otherscan’tsee. Working here means being trusted totake action,beinggiven the freedom to make decisionsand beingsupported byadynamic, experiencedteam,whichvaluesrelationships and integrity. Wedothings the right way - even whenit’stough-and we invest in people whostriveto createrealopportunities.You’llbe joining a team that values honesty, bold ideas, and making a difference together.

JOB PURPOSE

To process orders for GRS Bagging and maximize plant capacities while delivering excellent customer service.

MAIN DUTIES & RESPONSIBILITIES

The duties are many and varied, but the list below is considered to be the basic requirement:

• Retail Customer Service
• Processing orders - manually and electronically.
• Taking orders via phone, email and EDI.
• Liaising with plant managers to ensure the smooth running of deliveries.
• Liaise with internal sales.
• Liaise with external sales.
• Establish a good working relationship with customers.
• Take customer calls, queries and complaints.
• Move orders between plants in a geographical and economical manner.
• Maximize daily plant capacities and hit budgets.
• Administrative tasks i.e. filing, answering phones, answering emails, checking orders.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant workplace.

KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB

• Good at building relationships, a team player, competitive, self-motivated, tenacious, positive and creative.
• Previous order processing experience (Desirable).

BENEFITS

• 23 Days holiday + Bank Holidays.
• Bonus Scheme.
• Access to GP Line for you and your household.
• Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.