Internal Sales Administrator

JAM Recruitment Ltd; Tewkesbury; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Permanent role

Office-based

Career progression

Growing engineering business

Training & development

Career stability

Job summary

JAM Recruitment Ltd in Tewkesbury is recruiting an organised Internal Sales Administrator for a permanent, full-time, office-based role. You will process customer orders end-to-end from receipt to delivery, and coordinate with Sales, Supply Chain and Production to maintain high customer satisfaction.

The role offers a structured path into Account Management, a salary of £28,000–£30,000 with benefits, and Monday–Friday office hours in a growing engineering environment.

Qualifications

• Experience in Sales Administration, Order Processing or Customer Service.
• Experience supporting a manufacturing/engineering environment.
• Ability to handle high-volume order processing and data entry accurately.
• Experience using CRM/ERP/MRP systems and Excel for data analysis.

Responsibilities

• Process and validate customer orders from receipt through delivery.
• Maintain and update order information in Salesforce and internal systems.
• Collaborate with Sales, Supply Chain and Production to ensure on-time delivery.
• Assist Account Managers with queries and quotations.
• Produce regular order status reports and track milestones.
• Identify pricing discrepancies or stock/lead-time issues and escalate as needed.
• Maintain audit trails and accurate order records.

Skills

Sales Administration

Order Processing

Customer Service

Data Entry

Cross-functional collaboration

Microsoft Excel

Tools

Salesforce CRM

ERP/MRP systems

CRM systems

Excel

Job description

The Internal Sales Administrator position in Tewkesbury is a permanent, full-time role offering a salary between £28,000 and £30,000 per annum. Based in the office, working hours are Monday to Friday, supporting a growing engineering manufacturer. The successful candidate will assist the Account Management function, processing customer orders accurately from receipt through to delivery. Responsibilities include collaborating with Sales, Supply Chain, and Production teams to maintain high satisfaction levels. This role suits a proactive and organised individual with strong administrative skills, offering a clear progression path towards Account Management.

Internal Sales Administrator needed in Tewkesbury , Salary: £30,000 + Benefits , Job Type: Full-time, Permanent , Working Hours: Monday to Friday, Office Based . Fantastic opportunity to join a growing engineering business with a clear progression route into Account Management for the right candidate.

Job Description Join a market-leading engineering manufacturer in Tewkesbury and become a key part of the Commercial team. We\'re looking for an organised and proactive Internal Sales Administrator to support the Account Management function by ensuring customer orders are processed accurately and efficiently from order receipt through to delivery. Working closely with Sales, Supply Chain and Production teams, you\'ll play a vital role in maintaining customer satisfaction, ensuring accurate order management and providing the administrative backbone that keeps the business running smoothly. This newly created role offers excellent long-term career prospects, including a structured pathway into Account Management.

Role and Responsibilities

• Process and validate customer orders accurately and efficiently
• Maintain order information across Salesforce CRM and internal business systems
• Ensure Sales, Supply Chain and Production teams have accurate and up-to-date order information
• Support Account Managers with order queries and customer administration
• Produce regular order status reports and track key order milestones
• Identify and escalate pricing discrepancies, stock shortages, lead time concerns and delivery risks
• Maintain accurate audit trails, customer correspondence and order records
• Liaise with Planning, Production and Supply Chain teams to resolve issues and maintain delivery performance
• Support quotation administration and general commercial activities when required
• Ensure high levels of accuracy and compliance across all order processing activities

About You

• Previous experience within Sales Administration, Order Processing or Customer Service
• Experience within a manufacturing, engineering or technical environment
• Experience managing high-volume order processing and data entry
• Experience using CRM, ERP or MRP systems
• Intermediate Microsoft Excel skills including VLOOKUPs, Pivot Tables or similar
• Strong organisational skills and exceptional attention to detail
• Confident communicator with the ability to work effectively across multiple departments
• Able to prioritise workload and remain accurate in a fast-paced environment
• Salesforce experience would be advantageous
• Exposure to defence, aerospace or advanced engineering sectors would be beneficial
• Experience supporting quotations, pricing or commercial administration desirable
• Ambitious and eager to develop towards an Account Management career

What is on Offer

• Salary of £30,000 plus benefits
• Full-time permanent position
• Monday to Friday office-based working
• Structured career progression into Account Management
• Opportunity to join a growing and innovative engineering business
• Supportive team environment with ongoing training and development
• Long-term career stability and growth opportunities