Internal Sales Account Manager

Hilti Great Britain; Manchester; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Base salary + commission

Onboarding & training

33 days holidays

Additional leave options

Private healthcare

6% pension contribution

Job summary

Hilti is seeking an Internal Sales Account Manager based in Manchester. You will own a defined customer platform, activate leads, and drive growth through outbound and inbound activity, building rapport quickly over the phone.

This fast-paced role focuses on managing a portfolio of existing and newly activated accounts, identifying opportunities, and contributing to territory growth with direct sales and proactive business development.

Qualifications

• Experience in a high-volume outbound lead generation role.
• Proactive approach to territory management and business development.
• Ability to build rapport and influence customers over the phone.
• Strong resilience and motivation to exceed targets.
• Commercial awareness and results-driven mindset.
• Self-motivation with effective time management.

Responsibilities

• Take ownership of outbound targets and generate demand across your territory.
• Identify customer needs through consultative conversations and position solutions.
• Develop and execute account plans to grow the customer platform.
• Follow up on leads, quotations and inquiries with pace and accuracy.
• Utilise data and sales tools to prioritise activity and maintain quality customer information.

Skills

Outbound sales

Entrepreneurial mindset

Territory management

Resilience

Commercial awareness

Self-motivation

Job description

About The Role

As an Internal Sales Account Manager at Hilti, you'll play a pivotal role in driving growth by taking ownership of customer engagement and sales performance across a defined customer platform. You will own and activate sales leads, quickly building rapport over the telephone while proactively generating and following up on both inbound and outbound leads.

About The Role

As an Internal Sales Account Manager at Hilti, you'll play a pivotal role in driving growth by taking ownership of customer engagement and sales performance across a defined customer platform. You will own and activate sales leads, quickly building rapport over the telephone while proactively generating and following up on both inbound and outbound leads.

This is a fast-paced, target-driven sales role where success is built through consistent activity and the ability to engage customers at scale. You'll be responsible for managing a portfolio of customers, balancing customer coverage and needs whilst identifying opportunities for growth to maximise results. Your customer platform will typically include a mix of existing customers and newly activated accounts, requiring both relationship management and proactive business development.

At Hilti, we thrive on direct sales. Your impact will be immediate and measurable as you generate demand, convert sales leads and contribute directly to territory growth. Backed by industry-leading training, tools and support, you'll have everything you need to develop your sales career and make a meaningful difference to your customers and the business.

Role location: Manchester HQ, Circle Square, Oxford Road, M1 7FS

What You'll Do

• Take ownership of your targets through consistent and effective outbound sales activity across your customer base, speaking with customers daily to identify opportunities, generate demand and maximise sales potential across your territory.
• Quickly identify customer needs using effective exploration techniques, uncovering growth opportunities and positioning relevant solutions through consultative sales conversations.
• Generate and execute account plans with autonomy to develop your customer platform, balancing customer coverage, relationship development and business growth opportunities.
• Follow up on leads, quotations and customer enquiries with pace and discipline, ensuring no lead is missed.
• Use customer data, insights and sales tools to prioritise activity, drive productivity and maintain high-quality customer information.

What You’ll Bring

• Experience gained in a high-volume lead-generating outbound role, with proven success in a target-driven environment such as internal sales, telesales, contact centre sales, business development or account management.
• An entrepreneurial attitude with a desire to create your own leads and drive growth.
• A proactive approach to territory management, treating your patch as if it were your own business, with the ability to build productive relationships over the telephone through high levels of outbound activity.
• Resilience, energy and self-motivation, with a genuine drive to achieve and exceed sales targets.
• Commercial awareness with the ability to identify customer needs, influence buying decisions and drive sales growth.
• Self-motivated with the ability to prioritise your time and make commercial decisions independently, maintaining momentum throughout the day.

What’s In It for You

Benefits

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

• A competitive base salary and commission structure.
• An extensive onboarding and training programme, alongside company-wide events in Manchester.
• 33 days' holiday (including Bank Holidays), plus paid days off for life's important moments, including your birthday, moving home, getting married, fertility treatment, neonatal leave and home emergencies.
• The opportunity to buy additional annual leave each year.
• Private healthcare, life insurance and wellbeing support.
• 6% pension contribution.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.