[Internal] Pension Systems Team Leader Job profile

Torfaen County Borough Council; Pontypool; On-site; GBP 34,000 - 37,000; Full time

Job summary

Torfaen Council’s Complex Families Team is looking for a Family Support Worker to help build resilience in children and families. You will need experience working directly with children and/or families, collaborating with other professionals, and tailoring several interventions to meet family needs.

You will handle complex case management, assess needs, and contribute to co‑collaborated support plans. The role involves helping families access local community support in line with the 'Deal'.

Qualifications

• Experience working directly with children and/or families.
• Experience working in partnership with other professionals.
• Ability to implement several interventions tailored to families' needs.
• Experience of working with complex case management and an awareness of assessing needs and co-collaborated support plans.

Responsibilities

• Build resilience with children and families through a range of measures including accessing support in the local community in line with the 'Deal'.
• Demonstrate how you meet the essential criteria listed in the attached Person Specification to secure an interview.

Job description

Job details

Salary Grade 6 | 33,673 - £36,581

Contractual hours 37

Basis Full Time

Package Permanent

Job category/type Adults and Communities

Date posted 13/11/2026

Job reference REQ006697

REQ006697 Family Support Worker - Adults and Communities.docx

Job description

INTERNAL JOB. This vacancy is only available to Torfaen County Borough Council (TCBC) employees and agency workers currently engaged with TCBC.

An exciting opportunity has become available to join Torfaen Council’s Complex Families Team. If you care about making a difference, believe in supporting children and families in building resilience and have the skills and experience to do so, please apply. You will need experience in working directly with children and/or families, working in partnership with other professionals, and an ability to implement several interventions tailored to the families need. You will need to demonstrate an experience of working with complex case management and an awareness of assessing needs and co-collaborated support plans.

The post holder will be directly involved in building resilience with children and families through a range of measures including accessing support in their local community in line with the 'Deal'

For an informal discussion regarding this vacancy please contact Catherine Jones at [e-mail] or call 01495 742824.

You must demonstrate how you meet the Essential criteria listed in the attached Person Specification in order to secure an interview:

This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive screening process will be undertaken on all successful applicants, which will include an Enhanced check with the Disclosure and Barring Service.

Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under-represented groups.

Welsh Language Skills are desirable for this post but not essential. You are welcome to submit your application in English or in Welsh. Each application will be treated equally.

We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission, test or interview.

How to find us

Torfaen County Borough Council

Civic Centre

Pontypool

NP4 6YB