Internal Communications Specialist

Finastra; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid working

Paid time off for voting

Bereavement leave

Sick leave

Health insurance

Retirement plans

Volunteer time off

Job summary

Finastra is seeking an experienced Internal Communications Specialist to build and lead the internal communications for a newly formed business. You will craft strategy, establish channels, and personally create communications that connect employees with the company’s strategy and change initiatives.

You will work closely with senior leaders to develop comprehensive communication plans, manage channels, and produce materials for town halls, events and leadership communications.

Qualifications

• Experience in internal communications, HR communications, change communications or corporate communications.
• Outstanding writing, editing, copywriting and storytelling abilities.

Responsibilities

• Develop and deliver the internal communications strategy and editorial calendar.
• Personally write and edit employee communications, leadership updates, FAQs and speaker notes.
• Partner with senior leaders to create messaging for priorities and organisational change.
• Manage intranet, email and engagement channels and create town hall materials.
• Measure engagement and effectiveness to improve future communications.
• Embed AI-enabled automation to improve processes and decision making.

Skills

Internal communications

Editing

Storytelling

Stakeholder management

Editorial calendar

Tools

Intranet platforms

SharePoint

Teams

Viva Engage

Job description

Who are we?At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.About the roleWe’re looking for an experienced Internal Communications Specialist to help establish and lead internal communications for a newly formed business.This is a hands-on opportunity to build the internal communications approach from the ground up. You’ll develop the strategy, establish channels, standards and ways of working, and personally create communications that connect employees with the organisation’s strategy, priorities, culture and change initiatives.What you’ll be doingDevelop and deliver the internal communications strategy and editorial calendar, aligning communications with business priorities, transformation and employee engagement objectives.Personally write and edit employee communications, leadership updates, announcements, talking points, FAQs, speaker notes, manager briefings and communication toolkits.Partner with senior leaders to develop communication plans and messaging for key business priorities and organisational change.Manage internal communication channels, including the intranet, email and employee engagement platforms, using the right mix of channels for different audiences and messages.Create presentations and communications materials for town halls, employee events, webinars and leadership communications.Develop communications that help employees understand business strategy, culture, values and internal initiatives, adapting messaging for both employee and manager audiences.Support communications for organisational change, restructuring, acquisitions and wider business transformation.Measure communication effectiveness through engagement data, readership, campaign metrics and feedback, using these insights to improve future communications.Drive productivity and business performance by embedding AI-enabled automation, improving processes based on value and risk, ensuring trusted data standards, and leveraging insights to support informed decision-making and measurable outcomes.What we’re looking forYou’ll bring strong end-to-end internal or employee communications experience and be comfortable moving between strategy and hands-on delivery .Strong writing skills are essential. You’ll need experience personally drafting and delivering employee communications, rather than solely developing frameworks or templates for others to complete.You’ll also bring:Experience across internal communications, employee communications, HR communications, change communications or corporate communications.Excellent writing, editing, copywriting and storytelling skills.Experience supporting senior leaders and delivering organisation-wide communications.Experience developing communication campaigns and supporting change initiatives.Experience creating presentations, PowerPoint materials, speaker notes and communications for employee events.Experience using internal communication channels and digital platforms such as intranets, SharePoint, Teams or Viva Engage.Strong stakeholder management skills and the ability to work closely with leaders on communication approaches and messaging.A hands-on and adaptable approach, with the ability to create structure, standards and processes in an environment where these may not yet exist.Experience within technology or financial services would be useful, but it isn’t essential . What matters most is strong end-to-end employee communications experience and the ability to establish and deliver communications within a smaller or newly established organisation.Candidates coming from an agency environment should be able to demonstrate direct employee communications experience and a strong understanding of communicating from an employee perspective.The opportunityYou’ll play an important role in establishing the new organisation’s internal voice, communications standards and ways of working, while creating the content and channels employees need to stay informed and connected to the business.We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.*Specific benefits may vary by location.At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.Be unique. Be exceptional. Help us make a difference at Finastra.