Internal Communications Business Partner

Allscreens Nationwide Ltd; Caerphilly; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

United Welsh is seeking an Internal Communications Business Partner to join our busy communications team in Caerphilly. You will work with senior leaders to deliver an engaging internal narrative that supports change, culture, and staff engagement.

The role involves shaping the communications strategy, data-led campaigns, and capitalising on staff channels to inform and inspire across the organisation. As a trusted advisor, you will craft clear messages, ghost-write for staff when required, and

Qualifications

• Proven experience in a senior internal communications or public relations role.
• Excellent written and verbal communication skills suitable for multiple channels.
• Experience in planning and delivering internal comms campaigns and channel activity.
• Experience supporting organisational change through effective communications and staff engagement.
• Ability to build strong relationships with colleagues and stakeholders at all levels.

Responsibilities

• Work with senior leaders to deliver the organisational narrative aligned with strategy and values.
• Help shape and deliver the internal communications strategy across the Group.
• Plan and lead data-led internal comms projects and campaigns for segmented audiences.
• Create, edit and proofread internal communications for consistency with brand guidelines.
• Plan a calendar of internal comms activity and coordinate cross-team delivery.
• Manage and improve internal comms channels, including newsletters and intranet.

Skills

Senior comms experience

Excellent communication

Stakeholder management

Welsh language desirable

Tools

Microsoft Dynamics 365

Viva

Job description

Internal Communications Business Partner

Company: United Welsh Salary: 45,672 Hours: Full-time Location: Caerphilly, CF83 2AX Job type: Permanent Posting date: 10 Aug 2026 Closing date: 9 Sept 2026

• Permanent, full time
• £45,672 per annum
• Closes Monday 24th August, Midday
• Interviews Thursday 3rd September

Internal Communications Business Partner

Reporting to:

Head of Communications

Team:

• Head of Communications (line manages the following posts)
• Communications Business Partner
• Internal Communications Business Partner (this vacancy)
• Communications Officer x2

Broad purpose of the Internal Communications Business Partner:

A brand-new role within our busy multi-disciplined communications team, the Internal Communications Business Partner will be essential in helping us deliver a first-class communications service in the years ahead.

As a trusted advisor, natural team player and storyteller, you will work with leaders and colleagues across the Group to deliver internal communications that help staff feel informed, engaged and inspired.

By connecting colleagues to our purpose, strategy, values and priorities, you will support organisational change, improve the flow of information, and strengthen our positive and inclusive culture.

Your contribution will be instrumental in helping the communications team to provide an excellent service every day, while supporting the successful delivery of our longer-term strategic ambitions.

Key accountabilities

• Work closely with senior leaders to deliver our organisational narrative through internal communications, aligned with the Group’s strategy, purpose,values and behaviours
• Help to shapeand deliver the organisation’s communications strategy, identifying and implementing ways to improve how we share information with staff working in different business areas within the Group
• Plan and lead the implementation of data-led internal communication projects and campaigns for segmented audiences working within the Group,keeping colleagues updated andensuring content is engaging andaccurate
• Create, edit and proof-read internal communications material to ensure consistency and compliance with the Group’s values, key messages and brand guidelines, ghost-writing for staff when required
• Plan and implement a calendar of internal communications activity, working with colleagues across the communications team to identify where internal and external requirements can be coordinated, and work together for delivery
• Manage and drive continuous improvement of the Group’s internal communications channels, including staff briefings, events, newsletters and the intranet,evaluating activities to inform future development
• Work closely and maintain positive relationships with colleagues and teams across the Group, understanding different perspectives and finding creative solutions to deliver best practice internal communications work
• Be a professional advisor for colleagues to increase staff engagement and sharing of information, including the provision of coaching and support to Communications Officers to complete tasks and drive service excellence
• Ensure the procurement of communications work is within budget and achieves value for money
• Support the Head of Communications and wider communications team withcrisis communications, following our Communications Disaster Recovery and Business Continuity Plan.

Personal requirements

Essential

• Proven experience of working in a senior communications, internal communications or public relations role.
• Excellent written and verbal communication skills, with the ability to translate complex information into clear, engaging and audience-focused communications for different channels.
• Experience of planning and delivering internal communications campaigns, projects and channel activity, using insight and feedback to drive continuous improvement.
• Experience of supporting organisational change through effective communications and colleague engagement.
• Ability to build positive and effective working relationships with colleagues and stakeholders at all levels,providing trusted advice and influencing outcomes.
• Commitment to equality, equity, diversity, inclusion and accessibility, with the ability to apply these principles to communications activity.
• Ability to manage multiple priorities and competing deadlines, delivering high-quality work from planning through to completion.
• Sound professional judgement, including the ability to handle sensitive issues, balance risk and organisational impact,maintain confidentiality and communicate effectively under pressure.

Desirable

• Ability to communicate in spoken and written Welsh
• Experience of working within a Group structure
• Experience of compliance with Welsh LanguageStandards Regulation
• Experience of using Microsoft Dynamics 365 and Viva
• Professional Membership of CIPR or equivalent,or willingness to become a member and work towards gaining CPD or qualifications relevant to effective communications
• An understanding of the housing sector, political agenda, and regulatory landscape for social housing providers.

Proud member of the Disability Confident employer scheme

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.