Internal Communications Advisor

Monzo Bank; London; Remote; GBP 32,000 - 45,000; Full time

Job summary

Join a forward-thinking company as part of the Internal Communications Team, where you'll play a pivotal role in enhancing employee engagement and understanding of key changes. This dynamic position involves crafting compelling communications, collaborating with various stakeholders, and ensuring that messages resonate across the organization. You'll contribute to a vibrant culture by creating engaging content and visuals, facilitating workshops, and supporting operational teams. If you thrive in a fast-paced environment and are passionate about effective communication, this opportunity is perfect for you!

Benefits

Stock options worth £22,500

Flexible working hours

£1,000 learning budget

Macbook provided

Support for home office setup

Qualifications

• 2-3 years of internal comms experience required.
• Strong writing skills with attention to detail and grammar.
• Ability to manage workload and adapt to changing situations.

Responsibilities

• Develop and implement internal communications plans.
• Coordinate messages across various teams and stakeholders.
• Create engaging visuals and presentations for team meetings.

Skills

Internal communications experience

Writing skills

Leadership qualities

Emotional intelligence

Excellent communication

Adaptability

Tools

Google Slides

Job description

UK Remote | £32,500 - £45,000 + stock options worth £22,500 + Benefits | Hear from the team

Our Internal Communications Team

Operations sits at the heart of Monzo, with a small but perfectly-formed Internal Comms Team. We’re growing and changing fast, so we can create Monzo magic for even more customers. It’s important that we help our customer-facing teams understand the changes that impact them, feel engaged and informed, and see how their role contributes to Monzo’s overall success.

You’ll play a key role by…

• Working with key stakeholders to understand changes and updates they need to land and advising and delivering on the best comms plan.
• Representing and co-ordinating internal communications input to working groups and broader projects to ensure comms land at the right time and stakeholders understand the part they play.
• Dealing with day-to-day comms requests. Working with owners to deliver messages in an engaging, timely way, using the right channels for their audience.
• Working with the People Team to land key changes and engagement, ensuring our operational teams are represented consistently at a Monzo-wide level.
• Creating comms plans with punchy, well-written comms, using our tone of voice, and messaging that ties back to our goals.
• Keeping our Internal Comms tracker up to date to have a roadmap of what we know is happening and when. You’ll work with stakeholders so they’re aware of the pipeline and flag their requests consistently and with enough notice.
• Working with the wider engagement team to brainstorm and build ideas - from fun virtual campaigns to recognition and events within Operations, or across Monzo as needed.
• Co-ordinating messages and plans across domains in Operations to ensure consistency, alignment, and clarity in communications.
• Helping produce workshops on best practice communications, including general advice, bitesize packs, and presentations for team meetings, away days, and one-off sessions with key people.
• Creating on-brand and fun visuals and producing smart Google Slides to engage teams and share best practices with managers and leads.

We’d love to hear from you if…

• You have internal comms experience (essential): you’ll have been working in a similar role for at least two or three years and understand best practice.
• Writing is your thing: you enjoy it, can pull comms together quickly and accurately, and set a high bar on spelling and grammar, serving as a role model to other communicators across Monzo.
• You’re passionate and happy to get stuck in: you’re enthusiastic about helping others in the team and beyond, embodying Monzo’s values.
• You’re adaptable: you’re open-minded, calm under pressure, comfortable with fast pace and the unknown, and able to manage a situation to the right outcome.
• You have leadership qualities: you’re confident in groups, giving and receiving feedback, and talking to peers and leaders at all levels.
• You’re a self-starter, happy to take the initiative and manage your workload based on the demands of the business.
• You have a cheerleader mentality: you get a buzz from helping others land engaging comms and love celebrating success.
• You have high levels of emotional intelligence to create buy-in from all the right people, in the right way.
• You’re an excellent communicator and influencer: you’ll ensure messages are clear and that everyone understands the role the Internal Comms team plays.

Not ticking every box? That’s totally okay! Studies show that women and people of color might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application; we’d love to hear from you!

What’s in it for you

£32,500 - £45,000 share options worth £22,500.

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses, and conferences.

We will set you up to work from home; all employees are given Macbooks, and for fully remote workers, we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey

1. Application
2. Short call with the recruiting team
3. Take home task - written exercise
4. 2 x 1 hour interviews over Google Meet with the team
5. Offer!

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [e-mail]. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity, or anything else.

We don't offer sponsorship for this role

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us, and we’re ensuring we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report, and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status.

Linkedin Tags: LI-OH #LI-REMOTEPlease apply for this job with your Monzo email address so that Greenhouse automatically tags you as an internal applicant. We keep our updates to email instead of Slack (so we can easily send from Greenhouse and keep proper records), so make sure you check your Monzo mail.