Internal Communication & Engagement Partner

Edenred PayTech; Swindon; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Enhanced annual leave

Pension scheme

Private medical

Job summary

Edenred PayTech is hiring an Internal Communication & Engagement Partner to shape and deliver internal communications across Swindon and London. You will lead strategy, plan delivery, and ensure consistent brand messages company-wide.

You will develop plans to keep staff engaged, create compelling content, and collaborate with UK, Europe, and Mexico teams to align with mission and priorities.

Qualifications

• Experience delivering internal communications strategies and plans.
• Ability to develop messages aligned to values and priorities.
• Experience creating engaging content for diverse audiences.
• Experience advising senior colleagues on comms approaches.
• Hands-on with multiple internal channels (newsletter, intranet, internal publications).

Responsibilities

• Develop and deliver internal communications strategy.
• Create messages and scripts for staff audiences.
• Plan and evaluate a broad range of communications activities.
• Manage production and distribution of internal content.
• Maintain an internal communications calendar.
• Produce PayTech newsletter and event content.
• Measure and report on activities to stakeholders.

Skills

Internal communications

Stakeholder management

Copywriting

Content creation

Event coordination

Newsletters

Verbal/written comms

Editing

Education

Degree in communications/PR/marketing

Tools

Newsletter tools

Intranet content management

Video production

Job description

Internal Communication & Engagement Partner

Location: Swindon / London

Salary: £35,000 to £45,000 dependent on experience + bonus

This is a Hybrid postion with min 4 days across both offices during probationay period.

About Edenred PayTech

At Edenred PayTech, we have more than 20 years’ experience in delivering payment solutions. When you join us, you benefit from the security of becoming part of a well-established brand where your growth is a priority, and our people are still a core part of what makes us a global leading business.

We are a leader in the payments industry and provide numerous solutions to our customers including Banking as a Service (BaaS), alternative payments, transaction- processing and card issuing (all formats: physical, virtual, mobile wallet). Our client portfolio includes FinTech organisations and large corporates, from start-ups to long-established companies.

You will have the opportunity to work on and share pride in projects and solutions that often help many of our clients go on to win industry renowned awards. We have an excellent leadership team and often promote from within, and every employee can share their experience and ideas to move the company forward.

By joining Edenred PayTech you also join Edenred, which means you become part of a group that operates in 45 countries worldwide. At Edenred our people are our greatest asset. We are committed to develop our talent, unlock potential and deepen our relationships with our people. We promote internal mobility among our global offices and support our people wellbeing and development aspirations.

The Role

As our Internal Communication & Engagement Partner you will support the organisation in the development and delivery of our internal communications and engagement strategy. It provides an opportunity to lead the strategy development, project planning and delivery of our internal communications for a rapidly growing and dynamic fin-tech company.

You will develop internal communications plans that keep our staff engaged and informed on key plans, developments, events, and regular updates, and ultimately be proud of what we are collectively achieving.

You will create, deliver, and evaluate engaging and inspirational content, working collaboratively with colleagues in the UK, Europe, and Mexico to ensure brand and message consistency, aligned to our corporate mission, values and strategic priorities.

Reporting to the Chief Human Resources Officer, you will thrive working on cross-functional projects with stakeholders at all levels. Harnessing the diverse perspectives, cultures, and contexts across the organisation, you will deliver internal communications solutions that ensure our community is fully engaged and informed. Your strong interpersonal, communication, listening and influencing skills will be essential to success.

Duties and Responsibilities

• Support in developing the internal communications strategy, ensuring a proactive and coordinated approach to communications and engagement with internal audience
• Provide professional guidance and support to colleagues across the organisation in developing key messages and delivering effective internal communications and engagement
• Draft messages or scripts with managers for presentation to our internal audience in written or spoken form
• Plan, deliver and evaluate a broad range of internal communications activities and projects to maximise engagement with people
• Manage the production and distribution of internal communications to engage and inform different internal audiences, utilising the most appropriate channels, and ensuring content is relevant, timely, accessible, and tailored to each audience
• Create, manage and share an internal communications calendar to ensure collaboration and coordination across teams and departments
• Produce and distribute PayTech newsletter to our internal audience, working in partnership with colleagues across the company to source relevant information and create meaningful and engaging audience-centric content
• Ensure communications and key messages are aligned internally and externally, and across PayTech offices
• Support in the production of employees’ experience content, including photography and video
• Manage the creative development and production of brand assets, templates and materials to support internal events and promotional activity, working with internal stakeholders to define requirements and ensure outcomes are on brief, budget, and brand
• Manage the measurement, analysis and reporting of internal communications activities, delivering monthly updates to key stakeholders on progress and outcomes
• Any other ad hoc projects and tasks commensurate with the role

Skills & Experience

• Strong experience of managing and delivering internal communications strategies and plans
• Creating internal communications and key messages to organisational values and strategic priorities
• Experiences of taking on information and creating relevant, engaging and digestible content tailored to the needs of different audiences
• Previous experience of working with senior colleagues to advise on effective internal communications and engagement approaches
• Demonstrable hands on experience of managing a range of internal communications channels including newsletter production and distribution, intranet content, internal publication creation
• Excellent verbal, written and presentation skills
• Strong planning capabilities with the ability to prioritise and work to deadlines
• Creative thinker with the ability to develop innovative communication strategies
• The ability to develop and nurture effective relationships with stakeholder at all levels
• Highly developed copywriting, editing, proofreading and storytelling capabilities, with the ability to develop compelling and succinct content
• Degree or similar (e.g. CIPR, CIM), preferably in a communications, PR or marketing related field
• An expert beind the lense - You will have hands on experience of conducting vlogs, Interviews and josting live events.

Employee Benefits

• Enhanced annual leave plus Bank Holidays
• Defined Contribution Personal Pension Scheme
• Private medical and travel insurance
• Company sick pay & income protection
• Wellbeing Employee Assistance Program
• Holiday trading scheme
• Subsidised gym membership
• Interest free travel loan for bus and rail
• Cycle to Work scheme
• Employee savings platform
• Digital learning platform access
• Volunteering programmes
• Social events

Diversity

PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable count