Internal Account Manager

Info Technology Supply Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Uncapped commission

20 days annual leave

Company pension scheme

Comprehensive training and support

Job summary

A dynamic software solutions provider in Harrow is seeking an experienced Internal Account Manager to drive sales and customer success. In this role, you will engage with clients in educational and corporate sectors, managing the full sales cycle from lead generation to closing deals. The ideal candidate will possess solid internal account management skills, be proficient in sales techniques, and have a strong command of communication. This position offers uncapped commission, competitive salary, and promising career growth opportunities.

Qualifications

• Minimum of two years’ experience in internal account management.
• Strong understanding of outbound sales techniques.
• Impeccable spoken and written English communication skills.
• Proficient in cold calling and conducting software demonstrations.

Responsibilities

• Contact potential customers and ascertain their software needs.
• Achieve 60 calls and 20 demonstrations monthly.
• Generate gross profit targets of £13,500 per month.

Skills

Internal account management

Outbound sales

Communication skills

Cold calling

Consultative selling techniques

Organizational skills

Multitasking

Tools

CRM software

MS Office

Job description

• HA1 3EX, Harrow, Middlesex, United Kingdom
• Accounts

Are you looking for an exciting Internal Account Manager’s role within a fast-paced working environment, offering uncapped commission and attractive OTE?

If so, this is a fantastic opportunity to join a very supportive and rewarding organisation at an exciting time of growth across the business.

Working from our office in central Harrow you will be offering innovative software solutions to Higher Education, Public Libraries in the UK, USA as well as selected areas of Europe. You will be responsible for the full sales cycle from researching sales opportunities, cold calling, organising software trials, demonstrating (online) and consulting and issuing quotes to ultimately closing the sale. You will also be given a customer base which you will need to account manage, cross sell and upsell to.

Thorough product training will be provided, backed up by comprehensive presales and technical support.

The Portfolio

• MyPC and MyPC Cloud – the leading web‑based computer reservation solution which provides complete control over shared computer resource usage (UK, Europe and USA)
• R&R – a web‑based resource booking solution that provides organisations with complete control over the resources they wish users to be able to book (UK, Europe and USA)
• PaperCut MF – a feature‑rich solution that allows customers to control, track and reduce unnecessary printing; PaperCut is the market‑leading print management solution
• MyPC Cloud also has booking for a room or hot desking space solution with no complicated configuration required as it is completely cloud‑based
• LanSchool – simple, reliable classroom management solutions that allow you to take control of technology in remote and digital classrooms
• Faronics Solutions – The ultimate workstation protection, reboot and restore solutions

o Deploy – end point device management (competitor to Microsoft InTune)

• Securly – Cloud‑Based Web Filtering & Safeguarding solution

And any other products which become available on our product portfolio going forward.

Job Responsibilities

• Contact potential customers in the education and corporate sectors, investigate their needs for our software products, ascertain their available budget and persuade them to download and try our software.
• Send quotes to interested potential customers via our CRM system.
• Achieve high activity targets (60 phone calls minimum per day) and 20 demonstrations per month.
• Generate at least £13,500 of gross profit per month.
• Sell the product portfolio listed and any other iTS products as requested.
• Work a minimum of 1 day per week to cover U.S. hours (N. America) from 12.30pm to 8.30pm or 1.00pm to 9.00pm with a half an hour break. This will be effective after completing the training/probation period.
• Demonstrate and consult our product portfolio listed above.
• Research new marketing avenues for small ticket items.
• Deal with incoming enquiries from calls/e-mails/leads and trial downloads.
• Represent iTS at exhibitions and trade fairs – this may entail travel, nights away from home and weekends.
• Act as key contact within iTS for liaising with suppliers.
• Maintain a positive attitude and approach this opportunity as one’s "own business enterprise".
• Accurately maintain customer data on our CRM system.

Specific territory across UK, North America and Europe will be defined during the interview process.

Desired Skills & Experience

Ideally you will:

• Have experienced internal account management skills with a minimum of two years’ experience.
• Have highly developed outbound sales skills.
• Have impeccable spoken and written English communication skills.
• Be experienced in cold calling, appointment making, demonstrating and arranging trials.
• Offer advanced computer proficiency (incl. MS Office and CRM software).
• Be a self‑starter, ambitious and competitive.
• Be skilled in consultative selling techniques, promoting products & services including demonstrating software solutions.
• Be an active team player and multitasker who can quickly adjust priorities.
• Have good organisational skills and ability to work independently.
• Have the ability to multitask and handle multiple customer inquiries.
• Be patient and have the ability to stay calm under pressure.
• Have the ability to work effectively across multiple departments in a deadline‑driven environment.
• Provide proof of recent sales achievements and a stable career record.

In Return We Offer

• Competitive salary (depending on experience).
• Uncapped commission.
• 20 days annual leave (gradually increasing to 30 days after completing 2 full years at iTS).
• Access to company contributory pension scheme after successful completion of the probation period.
• Access to company life policy scheme while you are in employment with iTS after successfully passing probation.
• Extensive support and training.
• Superb promotion and career development prospects.
• Potential to proceed to field sales as well as many other opportunities within iTS.

About the iTS Group

iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

With offices in France, Germany, Spain, the Netherlands (iTS Benelux), Serbia and India iTS provides support in most European languages including English, French, Spanish, Catalan, German, Polish, Dutch, Serbian, Croatian and Turkish. iTS thinks globally but acts locally with a deep understanding of each region we serve.

iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and highly recognised in our Quality Management Systems (AMS) and Information Security Management Systems.

Company Values and Culture

Customer Focused

iTS respects that our company’s future is built on supporting our customers to the highest possible standard. iTS goes the extra mile to ensure that customers have what they require and that their needs are being met. iTS is always conscious that our customers have choice and strive to be the first port of call when the need for our products arise.

Flexible & Loyal

The time, energy and money invested in supporting our customers, developing our products and serving the company is undertaken with long‑term relationships in mind in the hope that the flexibility and loyalty we demonstrate today is rewarded in the future.

An International Team with a Family Spirit

We are an approachable international team with humble roots. We aim to provide a great place to work, where people feel valued and appreciated and inspired to be the best they can be. We reward people for their hard work and strive to retain talent within the company. We always aim to achieve results and celebrate them when we do.

iTS is not:

Arrogant

Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

Additional Information

Our company culture is to be open and friendly and there is a big element of teamwork.

iTS is looking for a hands‑on experienced Internal Account Manager who has a 'can‑do' attitude and wants to grow within the company and be successful. This person needs to be able to demonstrate initiative and are willing to play a pivotal role in continuing to assist in the growth and development of new opportunities.

• Permanent
• Full time
• HA1 3EX, Harrow, Middlesex, United Kingdom