Intern Trainee - UK

Atlas Technica; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading technology firm in Greater London is seeking an enthusiastic Intern Trainee for a paid internship program. This 90-day program offers hands-on experience in the IT/MSP field, training, and mentorship. Interns will assist in delivering IT services to clients, learn best practices, and apply troubleshooting techniques. Ideal candidates should have some prior IT support experience or an A+ certification, strong customer service skills, and the ability to learn quickly.

Qualifications

• Strong desire to learn and grow in the IT/MSP space.
• Some experience with IT support (6 months to a year) or an A+ certification.
• Ability to deliver great customer service.

Responsibilities

• Assist in the delivery of basic IT services to clients.
• Learn and apply industry best practices and methodologies.
• Provide support to clients, both remotely and on-site as needed.
• Apply troubleshooting techniques to identify and resolve IT issues.
• Use a ticketing system to manage support queries.

Skills

Customer service skills

Problem-solving skills

Ability to learn new technologies quickly

Interpersonal skills

Education

A+ certification or experience in IT support

Job description

Position Overview

Intern Trainee – UK, Full-Time, In Office (paid internship program). The 90‑day program is designed to train individuals for a career in the IT/MSP space, providing hands‑on experience, training, and mentorship. Successful participants graduate to become full‑fledged Interns and may be evaluated again in 3–6 months for consideration to promote to a Junior Systems Engineer.

Responsibilities

• Assist in the delivery of basic IT services to clients.
• Learn and apply industry best practices and methodologies.
• Provide support to clients, both remotely and on‑site, as needed.
• Apply troubleshooting techniques to identify and resolve IT issues.
• Use a ticketing system to manage support queries.

Core Criteria for Successful Completion

• Positive feedback from trainers, co‑workers, and clients.
• Demonstrate ability to learn new technologies and concepts quickly.
• Exhibit excellent communication and interpersonal skills.
• Show strong problem‑solving skills and attention to detail.

Qualifications & Experience

• Strong desire to learn and grow in the IT/MSP space.
• Some experience with IT support (6 months to a year) or an A+ certification.
• Ability to deliver great customer service (communicating clearly, managing expectations, following up).

Physical Requirements

The candidate must be able to lift and/or carry up to 50 lbs, stand/sit for extended periods, push/pull, climb stairs, stoop, kneel or crouch, use fingers/hands to handle or feel, reach above head or below knee level, and work around machinery and material handling equipment.

Desirable Qualities

• Familiarity with Managed Service Provider operations.
• Familiarity with Windows 10 and Office 365.
• Experience with basic TCP/IP networking, DNS, DHCP.
• Experience with Windows Server 2016 or higher.
• Ability to intuitively troubleshoot and have good problem‑solving skills.

EEO Statement

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.