Intermediate Content Designer

Hippo; Greater Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Hippo is looking for an intermediate content design consultant to join their team. The role involves collaborating with multidisciplinary teams to create user-centered content and solve complex problems. Candidates should have strong writing skills, knowledge of user research, and the ability to implement effective content strategies. Hippo promotes a diverse and inclusive workplace and offers competitive benefits including a pension scheme and flexible working arrangements.

Benefits

Contributory pension scheme (Hippo 6%, employee 2%)

25 days holiday plus UK public holidays

Perkbox discounts

Critical illness cover

Life assurance and death in service cover

Volunteer days

Cycle-to-work scheme

Salary sacrifice electric vehicle scheme

Season ticket loans

Wellbeing sessions

Flexible benefits

Qualifications

• Strong content design skills and experience advising on user-centred content.
• Experience sharing work through peer reviews and community meet-ups.
• Understanding of roles within a multidisciplinary Agile team.

Responsibilities

• Help clients explore problems using content design and Agile methodologies.
• Work in multidisciplinary teams to design services meeting user needs.
• Establish and manage relationships with clients and stakeholders.

Skills

Accurate writing skills

Knowledge of user research process

Ability to implement content strategy

Experience designing accessible content

Proven ability to use data and web analytics

Good consultancy skills

Ability to champion content design

Tools

Miro

Figma

Sketch

Job description

About The Role

Hippo is recruiting for intermediate consultants in content design.

Content designers ensure that people get the information they need, when and where they need it, in a format that’s right for them.

They work with user researchers, UX or interaction designers, and other members of a multidisciplinary team to identify what people need from an end-to-end service, and design content to meet those needs.

As an intermediate consultant specialising in content design, you’ll come to Hippo with strong content design skills and some experience advising others on how to produce user-centred content.

Please note, we are looking for candidates who seek growth at this level (intermediate), hence the salary band is at the lower end of our full range for this position, allowing room for progression.

As An Intermediate Content Design Consultant, You’ll

1. Help clients explore and solve problems using content design, people-centred design, and Agile methodologies
2. Work in multidisciplinary teams to design services that meet identified user needs
3. Champion inclusive approaches and styles within content design
4. Participate in Hippo’s design communities of practice
5. Establish and manage relationships with clients and stakeholders
6. Support Hippo in recruitment, events, blog-writing, and winning new business
7. Promote Hippo values

About The Candidate

1. Accurate writing skills and ability to refer to and contribute to style guides
2. Knowledge of the user research process and ability to contribute to discussion guides, research reports, and take notes in research sessions
3. Ability to implement content strategy effectively
4. Experience designing accessible, inclusive content
5. Proven ability to use data, web analytics, and research to plan, maintain, and evaluate content
6. Experience using a content management system
7. Proven ability to simplify complex information
8. Understanding of roles within a multidisciplinary Agile team (e.g., UX designer, researcher, product owner, developer)
9. Experience sharing work through peer reviews, content crits, community meet-ups, or show and tells
10. Good consultancy skills, including managing stakeholders and exploring how content design can solve complex problems
11. Ability to champion content design, people-centred design, and Agile methodologies

Preferred Skills and Experience

1. Knowledge of GDS Digital Standard and CDDO assessments
2. Experience with design and content patterns
3. Understanding of information architecture
4. Experience conducting content audits and implementing maintenance plans
5. Proficiency with design software such as Miro, Figma, Sketch, or GOV.UK prototyping kit
6. Experience working through the project cycle in Agile (Discovery, Alpha, Beta, Live)
7. Experience producing technical content in collaboration with subject matter experts

About The Company

We offer a competitive salary and benefits, including:

• Contributory pension scheme (Hippo 6%, employee 2%)
• 25 days holiday plus UK public holidays
• Perkbox discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme
• Salary sacrifice electric vehicle scheme
• Season ticket loans
• Wellbeing sessions
• Flexible benefits: private health/dental, extra holidays, wellbeing contributions, charity, tree planting

Diversity, Inclusion, and Belonging at Hippo

We’re committed to creating a diverse, equitable, and inclusive workplace. We encourage applications from underrepresented groups and provide accommodations to ensure an accessible recruitment process.

About Hippo

At Hippo, we design with empathy, combining data, human-centred design, and software engineering to deliver impactful digital services. Our approach is agile, supporting innovation and continuous improvement to help clients thrive and make a positive societal impact.

Locations

Headquartered in Leeds with offices across the UK, we welcome applicants nationwide. We offer relocation support up to £8k and flexible working arrangements, including on-site and remote work options.