Interim Service Improvement Team Leader

NHS; Leeds; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

NHS is seeking an Interim Service Improvement Team Leader to support the transformation of core systems. This role involves significant decision-making and leadership responsibilities, ensuring effective claims management and continuous improvement. Flexible working options available.

Qualifications

• Claims management experience required.
• Operating in a supervisory or similar role.

Responsibilities

• Ensure quality and structure of products for claims management.
• Lead subject matter experts and coordinate across the directorate.

Skills

Claims management

Supervisory

Change management

Improvement

Job description

We are looking for an Interim Service Improvement Team Leader, who will have specific responsibility as Deputy Product Owner for our core systems programme (CSP).This is an integral leadership position supporting the transformation of our core systems and mobilisation of the Case Hub system within Claims.You will play a key role in shaping our current and future work processes. As the Deputy Product Owner, you will support the Product Owner, Head of Performance and Improvement, and the wider Claims Directorate.

Main duties of the job

You will have significant decision-making responsibilities and will ensure the quality and structure of products developed to support claims management within CSP.You will also be responsible for identifying and prioritising continuous improvement of the system that meets the objectives of the Claims Directorate and the Claims Evolution Programme (CEP).You will lead subject matter experts, and coordinate colleagues and leaders across the directorate to ensure cohesion around delivery of Case Hub and associated training, process documentation and effective preparation of cases before the migration to ensure a smooth transition. Please see job description and person specification for full details

About us

Who we are:NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

Job responsibilities

The opportunity

We are looking for an Interim Service Improvement Team Leader, who will have specific responsibility as Deputy Product Owner for our core systems programme (CSP).

This is an integral leadership position supporting the transformation of our core systems and mobilisation of the Case Hub system within Claims.

You will play a key role in shaping our current and future work processes. As the Deputy Product Owner, you will support the Product Owner, Head of Performance and Improvement, and the wider Claims Directorate.

What you'll be doing

• You will have significant decision-making responsibilities and will ensure the quality and structure of products developed to support claims management within CSP.
• You will also be responsible for identifying and prioritising continuous improvement of the system that meets the objectives of the Claims Directorate and the Claims Evolution Programme (CEP).
• You will lead subject matter experts, and coordinate colleagues and leaders across the directorate to ensure cohesion around delivery of Case Hub and associated training, process documentation and effective preparation of cases before the migration to ensure a smooth transition.

What you’ll bring

• You will need Claims management experience and a clear view of NHS Resolutions strategic aims.
• We are looking for candidates who are already operating in a supervisory, change, improvement or similar role
• You will be able to utilise your extensive knowledge of claims, claims processes, the wider environment, user needs and business goals to support production of a fit for purpose system.

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

Who we are:

NHS Resolution is an Arm’s Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:

• Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
• Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
• Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
• Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

Additional information:

• We reserve the right to close the advertisement early, should we receive sufficient applications.
• You must have the right to live and work in the UK. NHS Resolution is currently unable to support visa sponsorship requests.
• 6 month secondment with the possibility of extension or becoming permanent

We look forward to receiving your application.

This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP.

Person Specification

Qualifications

• What you'll bring
• You will need Claims management experience and a clear view of NHS Resolutions strategic aims.
• We are looking for candidates who are already operating in a supervisory, change, improvement or similar role
• You will be able to utilise your extensive knowledge of claims, claims processes, the wider environment, user needs and business goals to support production of a fit for purpose system.
• NA

Experience

• What you'll bring
• You will need Claims management experience and a clear view of NHS Resolutions strategic aims.
• We are looking for candidates who are already operating in a supervisory, change, improvement or similar role
• You will be able to utilise your extensive knowledge of claims, claims processes, the wider environment, user needs and business goals to support production of a fit for purpose system.
• NA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working