Interim Service Charge & Rent Advisor — Social Housing

Hyperion Partners Limited; Greater London; Sur place; GBP 32 000 - 42 000; Temps partiel

Résumé du poste

Hyperion Partners Limited is recruiting an experienced Service Charge Advisor to join a social housing organisation on an interim basis. We’re looking for someone with experience in service charges, rent or housing finance who can confidently investigate customer queries, resolve issues and provide clear, accurate information.

This role is ideal for a proactive problem-solver who can work with Finance, Housing and Complaints teams to ensure timely resolutions and high levels of customer

Qualifications

• Experience in service charges, rent or housing finance.
• Strong customer service and query resolution skills.
• Experience within social housing is desirable.
• Excellent communication and attention to detail.
• Ability to manage workloads and take ownership of issues.

Responsabilités

• Manage and resolve service charge and rent enquiries.
• Investigate discrepancies and explain charges to customers.
• Work closely with Finance, Housing and Complaints teams.
• Monitor outstanding queries and prevent unnecessary escalations.
• Support annual rent and service charge notifications.
• Identify recurring issues and recommend improvements.

Connaissances

Customer service

Query resolution

Communication

Attention to detail

Description du poste

Hyperion Partners Limited is recruiting an experienced Service Charge Advisor to join a social housing organisation on an interim basis. We’re looking for someone with experience in service charges, rent or housing finance who can confidently investigate customer queries, resolve issues and provide clear, accurate information.

This role is ideal for a proactive problem-solver who can work with Finance, Housing and Complaints teams to ensure timely resolutions and high levels of customer