Interim Neighbourhood Response & Safety Officer

Elevate Projects Ltd; Vange; On-site; GBP 26,000 - 32,000; Part time

Job summary

Elevate Projects Ltd. seeks a Neighbourhood Response Officer to deliver safe, attractive neighbourhoods in Basildon and surrounding Essex. The role involves regular estate inspections, tenancy support, and coordinating with safeguarding, police, and social services to promote resident wellbeing.

You will run local neighbourhood plans, engage residents, and work with partners to deliver community facilities, events, and safety initiatives in a resident-facing, onsite capacity.

Qualifications

• Experience of providing good customer service in person.
• Experience working with external partners and meeting targets.
• Ability to exercise good judgement with proactive solutions.
• Confident, resilient, able to work alone.
• Excellent communication adaptable to different audiences.
• Ability to build relationships with colleagues and agencies.
• IT literacy and ability to learn new systems quickly.
• Commitment to equality and diversity principles.
• Full driving licence with access to own vehicle for regional travel.
• Willingness to respond to major incidents at short notice.
• Able to work early evenings and occasional weekends.

Responsibilities

• Develop and deliver neighbourhood plans and local offers for residents.
• Conduct regular estate inspections with focus on safety follow-up work.
• Collaborate with residents groups to develop facilities and events.
• Coordinate with safer neighbourhood teams, voluntary sector and youth services on safety issues.
• Visit customers in tenancy breach cases and assess ongoing support needs.
• Assist with tenancy sign-ups, inspections, and assignments.
• Attend court and provide statements as required.
• Carry out evictions and attend stay hearings as needed.
• Perform property condition checks for mutual exchanges or visits.
• Support major incidents and decanting of tenants.

Skills

Customer service

Stakeholder engagement

Communication

IT literacy

Driving licence

Travel readiness

Job description

Elevate Projects Ltd. seeks a Neighbourhood Response Officer to deliver safe, attractive neighbourhoods in Basildon and surrounding Essex. The role involves regular estate inspections, tenancy support, and coordinating with safeguarding, police, and social services to promote resident wellbeing.

You will run local neighbourhood plans, engage residents, and work with partners to deliver community facilities, events, and safety initiatives in a resident-facing, onsite capacity.