Interim IT Outsourcing & Supplier Governance Lead

Consult; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension (10% employer contrib)

Dental Insurance

Medical Insurance

Travel Insurance

Annual Health Assessment

Free eye examination

Cycle to work

Wellness Reimbursement (£700/year)

Tusker – Electric Vehicle

Critical Illness coverage

Income protection

Employee Assistance Program

Job summary

Enstar is seeking an Interim IT Supplier & Outsourcing Management Lead for a nine-month contract to own IT supplier governance, offshore contract management, and reporting. You will drive day-to-day supplier performance, risk, and regulatory oversight while coordinating with IT leadership.

The role requires senior experience in regulated environments, strong stakeholder management, and the ability to lead an offshore service, with a focus on SOC assurance and governance improvements.

Qualifications

• Senior IT supplier, vendor or outsourcing-management experience in a regulated organisation.
• Experience governing a major managed-service or outsourcing provider.
• Strong contract, performance, risk and commercial-management capability.
• Experience overseeing subcontractor and fourth-party risk, SOC assurance and service continuity.
• Ability to lead an offshore service, provide direction and challenge incomplete or poor-quality outputs.
• Strong stakeholder management, escalation and executive-reporting skills.
• Financial-services experience and knowledge of DORA, PRA/FCA outsourcing expectations or APRA CPS 230 would be advantageous.

Responsibilities

• Directing the offshore contract management service.
• Chair IT Outsourcing Contract Management Committee, review quality / provide input to change requests and statements of work, ensure actions are driven to completion.
• Lead and maintain the required IT outsourcing governance, including implementing changes to governance forums, reporting, decision rights, responsibilities and escalation routes to support effective contractual and regulatory oversight.
• Support IT towers in managing service-provider obligations, deliverables, performance and risk.
• Clarify contractual responsibilities, assist with material contractual or commercial issue escalations.
• Maintain decision-ready reporting on supplier risks, actions and issues for IT leadership, including oversight of the IT service provider RAID.
• Oversee the IT outsourcing provider's governance of regulatory-relevant subcontractors and fourth parties.
• Lead risk-based oversight of IT suppliers, including performance, risk and annual reviews.
• Direct and quality-assure reviews of SOC reports and other supplier assurance evidence.
• Ensure relevant subject-matter experts review IT supplier risks during onboarding, material change, renewal and offboarding.
• Provide supplier-management input to service-continuity arrangements.
• Direct monthly supplier-management reporting produced by the IT Administration team.

Skills

IT supplier management

Outsourcing governance

Contract management

Risk management

Executive reporting

Job description

Enstar is seeking an Interim IT Supplier & Outsourcing Management Lead for a nine-month contract to own IT supplier governance, offshore contract management, and reporting. You will drive day-to-day supplier performance, risk, and regulatory oversight while coordinating with IT leadership.

The role requires senior experience in regulated environments, strong stakeholder management, and the ability to lead an offshore service, with a focus on SOC assurance and governance improvements.