Interim IT Supplier & Outsourcing Management Lead

Consult; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension (10% employer contrib)

Dental Insurance

Medical Insurance

Travel Insurance

Annual Health Assessment

Free eye examination

Cycle to work

Wellness Reimbursement (£700/year)

Tusker – Electric Vehicle

Critical Illness coverage

Income protection

Employee Assistance Program

Job summary

Enstar is seeking an Interim IT Supplier & Outsourcing Management Lead for a nine-month contract to own IT supplier governance, offshore contract management, and reporting. You will drive day-to-day supplier performance, risk, and regulatory oversight while coordinating with IT leadership.

The role requires senior experience in regulated environments, strong stakeholder management, and the ability to lead an offshore service, with a focus on SOC assurance and governance improvements.

Qualifications

• Senior IT supplier, vendor or outsourcing-management experience in a regulated organisation.
• Experience governing a major managed-service or outsourcing provider.
• Strong contract, performance, risk and commercial-management capability.
• Experience overseeing subcontractor and fourth-party risk, SOC assurance and service continuity.
• Ability to lead an offshore service, provide direction and challenge incomplete or poor-quality outputs.
• Strong stakeholder management, escalation and executive-reporting skills.
• Financial-services experience and knowledge of DORA, PRA/FCA outsourcing expectations or APRA CPS 230 would be advantageous.

Responsibilities

• Directing the offshore contract management service.
• Chair IT Outsourcing Contract Management Committee, review quality / provide input to change requests and statements of work, ensure actions are driven to completion.
• Lead and maintain the required IT outsourcing governance, including implementing changes to governance forums, reporting, decision rights, responsibilities and escalation routes to support effective contractual and regulatory oversight.
• Support IT towers in managing service-provider obligations, deliverables, performance and risk.
• Clarify contractual responsibilities, assist with material contractual or commercial issue escalations.
• Maintain decision-ready reporting on supplier risks, actions and issues for IT leadership, including oversight of the IT service provider RAID.
• Oversee the IT outsourcing provider's governance of regulatory-relevant subcontractors and fourth parties.
• Lead risk-based oversight of IT suppliers, including performance, risk and annual reviews.
• Direct and quality-assure reviews of SOC reports and other supplier assurance evidence.
• Ensure relevant subject-matter experts review IT supplier risks during onboarding, material change, renewal and offboarding.
• Provide supplier-management input to service-continuity arrangements.
• Direct monthly supplier-management reporting produced by the IT Administration team.

Skills

IT supplier management

Outsourcing governance

Contract management

Risk management

Executive reporting

Job description

Interim IT Supplier & Outsourcing Management Lead

We are seeking an experienced Interim IT Supplier & Outsourcing Management Lead for a nine-month contract to take operational ownership of Enstar's IT supplier and outsourcing management activities. This is a hands‑on leadership role, directing the offshore contract management service and leading day‑to‑day supplier governance, performance, risk, assurance and reporting.

What you will be doing:

• Directing the offshore contract management service.
• Chair IT Outsourcing Contract Management Committee, review quality / provide input to change requests and statements of work, ensure actions are driven to completion.
• Lead and maintain the required IT outsourcing governance, including implementing changes to governance forums, reporting, decision rights, responsibilities and escalation routes to support effective contractual and regulatory oversight.
• Support IT towers in managing service‑provider obligations, deliverables, performance and risk.
• Clarify contractual responsibilities, assist with material contractual or commercial issue escalations.
• Maintain decision‑ready reporting on supplier risks, actions and issues for IT leadership, including oversight of the IT service provider RAID.
• Oversee the IT outsourcing provider's governance of regulatory‑relevant subcontractors and fourth parties.
• Lead risk‑based oversight of IT suppliers, including performance, risk and annual reviews.
• Direct and quality‑assure reviews of SOC reports and other supplier assurance evidence.
• Ensure relevant subject‑matter experts review IT supplier risks during onboarding, material change, renewal and offboarding.
• Provide supplier‑management input to service‑continuity arrangements.
• Direct monthly supplier‑management reporting produced by the IT Administration team.

What you will bring:

• Senior IT supplier, vendor or outsourcing‑management experience in a regulated organisation.
• Experience governing a major managed‑service or outsourcing provider.
• Strong contract, performance, risk and commercial‑management capability.
• Experience overseeing subcontractor and fourth‑party risk, SOC assurance and service continuity.
• Ability to lead an offshore service, provide direction and challenge incomplete or poor‑quality outputs.
• Strong stakeholder management, escalation and executive‑reporting skills.
• Financial‑services experience and knowledge of DORA, PRA/FCA outsourcing expectations or APRA CPS 230 would be advantageous.
• Pension (Enrolment is automatic on joining with a 10% employer contribution)
• Dental Insurance (This is an optional taxable benefit available to employee, spouse, and dependents)
• Medical Insurance (This is an optional taxable benefit available to employee, spouse, and dependents through a private health network)
• Travel Insurance (As an employee you are automatically enrolled with business and leisure travel insurance with single, couple, family, or single parent family coverage options.)
• Eligible company funded annual 360 Health Assessment.
• Voucher for free annual eye examination.
• Option to loan a bicycle and safety equipment tax free.
• Wellness Reimbursement program (up to 700 pounds annual reimbursement for wellness related expenses, i.e, gym memberships, massage, etc.).
• Tusker – Electric Vehicle (A fixed monthly amount is taken directly from your gross salary and, in return, you get the use of a brand new electric car.).
• Optional Critical Illness coverage
• Automatic coverage provided by income protection programme
• Access to Employee Assistance Programs (EAP) for health and wellbeing

Who we are:

We area trusted global re/insurance group and theleading provider of retrospective solutions,with specialist underwriting capabilities. Wehelp our clientsmanage risk, unlockcapitaland create the financial freedom to grow. With operations across the world’s major insurance hubs and a global network of close to 800 talented professionals, we bring expertise and fresh thinking to some of the industry’s biggest challenges.

For more information about careers at Enstar, visit our LinkedIn Life page or visit our careers site

Why Enstar:

Learning and development are a fundamental part of every employee's career journey with Enstar. Supporting growth and career progression is key to how we engage our people - helping them to learn, grow and succeed at Enstar.

Weofferarangeof initiatives and resources to support ourpeoplethroughouttheir careers:

• Professional Qualifications andStudy Support: We support employees who wish to take professional qualifications aligned to their role and career development.
• Training, Conferences & Seminars: As a globalorganisation,we work with manyprofessionalbodiesto provide access totrainingprogrammes, conferences, seminars andcontinuing professional development (CPD) opportunities.
• Digital Learning Hub: Ourdigital learning hub, LinkedIn Learning,offersa wide range of self-serveresources, includingcourses, videos, eBooks,andaudio books, to help employeesbuild news skills and deepentheirknowledge.

We also invest in physical, mentaland financial wellbeing initiatives forouremployees. Supportive teams, inspiringworkand apositive workingenvironmentallcontribute to ourcollectivewellbeing.Beyond the workplace, westrive to make apositive influence in our communities and to continuously reduce our impact on the environment.

Enstar Inclusivity Policy:

We’re an equal opportunity employer and believe that our inclusive environment creates an authentic working culture. We don’t discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. Enstar is committed in providing an accessible recruitment experience for all those interested in working with us. Please let your Enstar Recruitment Partner know if you require any reasonable accommodation during the application process due to a disability to enable you to fully participate in our recruitment process.

Required Skills

supplier management outsourcing it management