Interim IT Operations Manager

Rodericks Dental Limited; Northampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading dental services provider is seeking an Interim IT Operations Manager for a 6-12 month contract at their Northampton office. The role involves overseeing IT operations, managing a skilled team, and leading new acquisition integrations. Strong leadership and IT infrastructure expertise are essential to drive service quality and project success.

Qualifications

• Experience in managing IT service desks using ITIL/ITSM principles.
• Proven leadership skills in motivating and supporting a team.
• Ability to deliver integration programs and monitor KPIs.

Responsibilities

• Manage an IT service desk and ensure compliance with SLAs.
• Lead acquisitions and manage the integration of new practices.
• Deliver projects set out by the Head of IT on time.

Skills

ITIL principles

Service Desk Management

Project Management

Team Leadership

Job description

Get AI-powered advice on this job and more exclusive features.

Job Introduction

Job Title: Interim IT Operations Manager

Job Introduction

Job Title: Interim IT Operations Manager

Location: Northampton Head Office

Period of Contract: 6-12 Months

Dates of Contract: July 25 – July 26

Hours of Work: Monday to Friday 8:30am – 5:30pm or 8:00am – 5:00pm

Overview

Roderick’s Dental and Dental Partners are on a journey to become the dental services provider in the UK. That goal can not be achieved without being the best place to work for clinicians and colleagues. This in turn attracts the brightest dental talent resulting in the highest quality treatment and choice for our NHS and private patients.

The role of an IT Operations Manager, reporting to the Head of IT, you will be responsible for a small highly skilled IT engineering team to provide service desk management (ITIL/ITSM), BAU and deliver projects set out by the head of IT. You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects.

You will also lead on acquisitions, from start to finish. Good communication skills with project management are essential to deliver an excellent integration program.

Key Responsibility Areas

• Experience in managing an IT service desk, using ITIL/ITSM principles
• Proven leadership skills in motivating and supporting a team under strict SLAs
• Weekly reports on KPIs to Head of IT
• Project owner of acquisitions
• Be highly focused on service delivery, with a proven ability to continually improve processes and procedures across the existing IT complex
• Be flexible to travel to sites when required
  
  

Service Desk Management

• Assign tickets
• Monitor ticket priorities
• Monitor escalations & SLA breaches
• Review captured data categories in tickets
• Identify problems (ITIL principle) and provide permanent solutions
• Develop BAU processes within service desk application
• Produce weekly MI on SLA delivery
• Promote a strong work ethic within the IT support team
  
  

Acquisitions

• Own the full integration of newly acquired dental practices/labs
• Flag any issues around commercial contracts pre completion
• Site survey
• CAPEX
• Change of ownership for existing commercial contracts
• Project plan integration of IT/VOIP
• Deliver integration of practices within set timescales from Head of IT
  
  

Change Projects

• Deliver projects set out by the Head of IT within set timelines
• Ability to organise and prioritise day to day vs projects
  
  

Management Information

• Generate reporting packs for the head of IT
  
  

Budget Management

• Responsible for day to day procurement of equipment, under set budgets
  
  

Key Relationships

Head of IT

Head of Operations

Head of Acquisitions

Head of Integrations

Important Note

This job description is intended to serve as a guide to the responsibilities of the post of IT Operations Manager. It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances.

Any proposed changes will be discussed with the post holder.

INDEM

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Rodericks Dental Partners by 2x

Sign in to set job alerts for “Information Technology Operations Manager” roles.

Watford, England, United Kingdom 1 month ago

Northampton, England, United Kingdom 5 days ago

Northampton, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.