Interim Income and Fulfilment Manager

Ashby Jenkins Recruitment; Greater London; Hybrid; GBP 48,000 - 53,000; Full time

Job summary

Mind is seeking an Income and Fulfilment Manager in London. This hybrid role (two days per week in London) is a 6-month fixed-term contract with a salary of £48,000–£52,973 FTE.

The post focuses on leading income processing, supporter fulfilment and timely reporting, reporting to the Head of Supporter Experience and Data.

Qualifications

• Experience managing end-to-end income processing operations.
• Strong knowledge of month end reconciliation and financial controls.
• Familiarity with GDPR and data governance requirements.
• Ability to influence a wide range of stakeholders.

Responsibilities

• Lead a team of four responsible for income processing and supporter fulfilment.
• Ensure accuracy, compliance and timely reporting of activities.
• Oversee end-to-end income processing and month end reconciliation.
• Drive process improvements and manage relationships with suppliers.

Skills

Income processing

Month end reconciliation

Data governance

Stakeholder management

Tools

CRM platforms

Job description

Salary: £48,000 - £52,973 FTE

Contract: 6-month Fixed term contract

Location: Hybrid – London two days per week

Closing date: Friday 25th September

We have a great opportunity for an Income and Fulfilment Manager reporting to the Head of Supporter Experience and Data, working for Mind, one of the UK's leading mental health charities. This is an exciting opportunity to lead a critical function at the heart of income generation, overseeing income processing, month end reconciliation and supporter fulfilment. You'll play a key role in managing a team of four responsible for high-volume income processing and supporter fulfilment activity, ensuring accuracy, compliance and timely reporting.

• Experience managing end-to-end income processing operations, including leading teams delivering against critical deadlines.
• Strong knowledge of income processing systems, month end reconciliation, financial controls, audits, CRM platforms and data governance requirements including GDPR.
• Experience driving process improvements, managing suppliers and influencing a wide range of stakeholders to deliver operational excellence

we are passionate about improving equality across the sector, you can read more about our commitment to diversity here.