Interim Digital Services Manager | ITIL & Service Delivery

TurnerFox Recruitment; Mansfield; On-site; GBP 50,000 - 70,000; Full time

Job summary

A recruitment agency is seeking an experienced Interim Digital Service Manager to join a forward-thinking digital team in the United Kingdom. This full-time role requires strong digital service management skills and the ability to manage suppliers effectively. The ideal candidate will have a degree in IT or business, solid communication and problem-solving abilities, and familiarity with tools like TOPdesk and JIRA. Join a proactive team to drive improvement in digital services through this interim position until March 2026.

Qualifications

• Must have strong Digital Service Management experience.
• Degree in IT/Business or equivalent experience is necessary.
• Excellent communication and problem-solving skills required.
• Understanding of software development/testing methodologies, particularly Scrum.
• Experience in managing Contracts & SLAs is crucial.

Responsibilities

• Assist in developing, managing, and scheduling changes with teams.
• Handle programming requests for changes using the ITSM tool.
• Develop and update processes and procedures.
• Work with the Service Desk to ensure digital services operate at expected levels.
• Support knowledge transfer to the Service Coordinator.

Skills

Strong Digital Service Management experience

Great communicator

Solid problem-solving skills

Understanding of software development / testing (Scrum)

Experience managing Contracts & SLAs

Education

Degree in IT / Business or suitably qualified by experience

ITIL Foundation

ITIL Lifecycle course / ITIL Expert

PRINCE2 or project experience

Tools

TOPdesk

JIRA

Job description

A recruitment agency is seeking an experienced Interim Digital Service Manager to join a forward-thinking digital team in the United Kingdom. This full-time role requires strong digital service management skills and the ability to manage suppliers effectively. The ideal candidate will have a degree in IT or business, solid communication and problem-solving abilities, and familiarity with tools like TOPdesk and JIRA. Join a proactive team to drive improvement in digital services through this interim position until March 2026.