Interface Team Administrator

WTW; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading Third-Party Administration firm in the United Kingdom is seeking an Administrator to ensure accurate processing of client interface files. This role involves resolving queries with client HR teams and maintaining data integrity. The ideal candidate will have strong IT and communication skills, excellent attention to detail, and an enthusiasm for problem solving. Enjoy a comprehensive benefits package along with hybrid working options.

Benefits

25 days of annual leave plus an additional WTW day

Private healthcare

Defined contribution pension scheme

Employee assistance programme

Fully paid volunteer day

Qualifications

• Strong IT skills with proficiency in Microsoft packages.
• Excellent communication skills essential for liaising with clients.
• Ability to maintain data accuracy and attention to detail.

Responsibilities

• Process client interface files accurately within deadlines.
• Review data errors and liaise with HR teams to resolve queries.
• Assist with basic office administration tasks as necessary.

Skills

Good knowledge of Microsoft packages

Excellent verbal and written communication skills

Attention to detail

Good keyboard and data entry skills

Organisational skills

Job description

Description

This is a great opportunity for an Administrator to join WTW one of the leading Third-Party Administrators. The Interface Team are responsible for ensuring all HR & contribution interface files are reviewed and processed within agreed SLAs and completed to the required standards to update member records with the relevant data.

You will take ownership for the accurate processing of client interface files within tight timescales. The role will involve reviewing data on the files and liaising with client HR & Payroll Teams to resolve any queries that may arise.

Full training is provided including new starter induction and further training thereafter. Enjoy a benefits package designed to help you thrive both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection and regular health assessments all giving you peace of mind. Secure your future with our defined contribution pension scheme featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme and a fully paid volunteer day to make a difference in your community. On top of these you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

The Role

• Able to work to tight deadlines and communicate progress
• Process daily, weekly and monthly interface files
• Assist administration teams with basic office administration tasks
• Review interface files when completed to advise client of any issues with the data supplied and contributions received
• Review data errors on client files and make corrections as necessary
• Set up new joiner records and input member elected fund choices
• Manually input member data onto interface files
• Prepare and send out joiner packs

Responsibilities

As the Administrator, you will be responsible for accurate processing of client interface files within tight timescales, reviewing data, resolving queries with client HR & Payroll teams, and ensuring data integrity throughout the process.

Qualifications

Good knowledge of Microsoft packages and good IT skills, excellent verbal and written communication skills, numerical and accurate, attention to detail is essential, an interest in dealing with data & problem solving, good keyboard and data entry skills, demonstrate an organised approach and the ability to deal with priorities to meet deadlines, enthusiastic approach to getting things done.

The Requirements

• Good knowledge of Microsoft packages and good IT skills
• Excellent verbal and written communication skills
• Numerical and accurate.
• Attention to detail is essential
• An interest in dealing with data & problem solving
• Good keyboard and data entry skills
• Demonstrate an organised approach and an ability to deal with priorities to meet deadlines
• Enthusiastic approach to getting things done

Equal Opportunity Employer

Employment Type: Full‑Time
Department / Functional Area: Operations
Vacancy: 1