Interaction Design Lead

IDEO; City Of London; Presencial; GBP 70 000 - 80 000; Tempo integral

Resumo da oferta

IDEO London is seeking an Interaction Design Lead who will guide cross-disciplinary teams from research through to tangible products and services. You will shape design direction, stay hands-on across journeys and interfaces, and prototype with Figma, code and AI tools to test ideas with people.

As AI becomes part of everyday products, you’ll help teams understand user needs, maintain accessibility, and mentor designers while growing the London studio’s impact across Europe and beyond.

Qualificações

• 6-8 years of professional experience in interaction design, digital product design, UX/UI
• Strong interaction design craft and portfolio showing transforming complex requirements into clear experiences
• Grounding in human-centred design, research and usability testing with ability to guide a team from evidence to design decisions

Responsabilidades

• Lead and co-lead multidisciplinary project teams from research through design, prototyping and delivery
• Set a clear design direction and maintain hands-on involvement with journeys, flows and interfaces
• Build and guide prototypes at appropriate fidelity to answer questions using Figma, code and AI-assisted tools
• Plan experiments with researchers and technologists, test usability and accessibility, use feedback and product data to refine designs
• Explore conversational and agentic UX, design how people express intent and understand AI actions
• Own project plans, resource needs and milestones; brief and delegate work and navigate ambiguity
• Be the main client contact, facilitate sessions and present design narratives to align stakeholders
• Assist in scoping client challenges and shaping proposals for follow-on work with senior colleagues
• Mentor designers, give craft feedback and share learnings across London team, including AI usage with privacy in mind

Conhecimentos

Interaction design

UX/UI

Team leadership

Prototyping

Figma

AI experimentation

Accessibility

Storytelling

Formação académica

Interaction Design qualification

Equivalent experience

Ferramentas

Figma

Code

AI coding tools

Descrição da oferta de emprego

Interaction Design Lead

In a Nutshell

IDEO London is seeking an Interaction Design Lead with a passion for creating human-centred experiences and helping teams do their best work. You'll lead and co-lead multidisciplinary teams, stay close to the craft, and guide clients from complex questions to tangible products and services. Your work will span digital and physical experiences, including new ways for people to interact with AI.

About IDEO London

We're a global design consultancy where curiosity, empathy, and solving complex challenges drive us. For over 40 years, we've partnered with clients to innovate in healthcare, mobility, education, retail, and beyond. Here, every challenge is a chance to grow, connect, and create impact.

Why is this role important for IDEO's work?

Interaction Design is at the heart of creating meaningful human-centred experiences that meet people's needs and help businesses move forward. As an Interaction Design Lead, you'll bring together craft, creative direction and project leadership to help teams turn strategy into experiences people can use. As AI becomes part of everyday products and services, you'll help us explore how people understand, trust and stay in control of systems that can act on their behalf.

Once Here You Will

• Lead and co-lead multidisciplinary project teams from research and framing through design, prototyping and delivery, balancing people's needs, client goals and technical possibilities
• Set a clear design direction and stay hands-on with journeys, flows, interfaces and interaction details, connecting individual touchpoints to a coherent product or service experience
• Build and guide prototypes at the right fidelity to answer the team's questions, using Figma, code and AI-assisted tools to make ideas tangible early and test them with people
• Partner with researchers and technologists to plan experiments, test usability and accessibility, and use qualitative feedback and product data to refine designs and assess their impact
• Explore conversational and agentic UX: design how people express intent, approve actions, understand what an AI system is doing, redirect it and recover when things go wrong
• Own project plans, resource needs and delivery milestones; brief and delegate work clearly, spot obstacles early, and help the team navigate ambiguity while maintaining creative quality
• Be a main client point of contact, facilitate working sessions and present compelling design narratives; align stakeholders on decisions, trade-offs and next steps
• Help scope client challenges and shape proposals and follow-on opportunities with senior colleagues, drawing on project learnings and collaboration across Europe and beyond; travel as projects require
• Mentor designers, give actionable craft feedback and build an inclusive team culture; share methods and learnings across our London community, including thoughtful use of AI that protects client and participant information

We're looking for someone with

• 6-8 years of professional experience in interaction design, digital product design, UX/UI or a related discipline, including 1-2+ years leading projects or multidisciplinary teams
• Strong interaction design craft and a portfolio showing how you turn complex requirements into clear experiences; advanced expertise in one or more areas of digital, visual, service or systems design, with fluency across others
• A strong grounding in human-centred design, research and usability testing, with the ability to guide a team from evidence to design decisions and measurable outcomes
• The ability to scope, brief and delegate design work, manage timelines and resources, and empower a small to medium team to take ownership of different parts of a project
• A keen eye for visual hierarchy, responsive interfaces, motion and micro-interactions, and the ability to critique work and offer clear, actionable feedback
• Strong prototyping skills in Figma or comparable tools, and confidence experimenting with AI-assisted ideation and prototyping while checking outputs and making your own design judgements
• A commitment to accessibility and inclusive design, and thoughtful judgement about privacy, bias and people's agency when designing with AI
• The ability to connect interaction details to wider service and system needs, and work with engineers to understand technical constraints and bring designs to life
• Excellent storytelling, presentation and facilitation skills; confidence building trusted client relationships, aligning stakeholders and helping others succeed with empathy and openness
• An Interaction Design qualification or equivalent work experience, alongside curiosity, self-awareness and a willingness to give and seek feedback

It's a bonus if you

• Have worked closely with product managers and engineers to take digital products or services from concept to launch and learn from their use
• Have used product analytics and experimentation to evaluate design decisions and improve outcomes
• Have designed conversational or agentic experiences, including human approval, transparent system behaviour, error recovery and hand-offs between people and AI
• Have built functional prototypes with code or AI coding tools, and can explain where these tools improved your process and where your judgement changed the outcome
• Have helped shape proposals, scope engagements or develop repeat client work
• Have contributed to design systems or reusable interaction patterns, or explored emerging technologies through creative experimentation

What does IDEO offer you?

Innovation and creativity: Dive into a variety of projects from creating breakthrough digital products and experiences, to designing new customer interactions, to building innovation capabilities - working alongside talented individuals across disciplines.

Learning and growth: Whether it's strengthening your project leadership, deepening your interaction design craft or exploring new technologies, we're here to support your journey.

Community and well-being: Collaboration and community are central to what we do. We foster moments for creativity, connection, and reflection, respecting the need for work-life balance.

Projects with purpose: We partner with clients to use design as a means of realising their purpose and making a positive impact. We work 'upstream,' from defining the problem, designing possible solutions, and exploring what, why and how they might be brought to life.

Compensation

£70,000-£80,000 GBP, depending on experience

Location

This position is based out of our London studio.

Some Previous Projects To Check Out

To get a flavour of the work we do in London, take a look at these case studies:

Climate action for SMBs - Designing a strategy and experience to help Sage's SMB customers transition to net zero.

Redefining retail with FEMSA - Designing Spin Premia, a digital loyalty experience connecting everyday shopping at OXXO with rewards and services.

Sustainable packaging system - Helping H&M increase their sustainability and growth, by designing and scaling a universal packaging system for all of their brands.

Commitment to Diversity

At IDEO, we are committed to the work of advancing diversity, equity, and inclusion within our organisation and in the world. Our purpose of having disproportionate, world-changing impact through design is directly connected to our ability to bring many different perspectives to the table. This applies to our candidates, the people we hire, the clients and customers we serve, and the communities we learn from in our research.

As a human-centred organisation, we are committed to working with and designing for people of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability or attribute, religion, national origin, or political belief. We recognize that this commitment requires ongoing work and sustained attention, as well as adaptation to new insights and best practices