Intensive Support Manager – Learning Disabilities (Essex & London)

Changeworknow is part of the Access Group; Romford; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Flexible hours & a competitive salary

25days of annual leave increasing with

Preferential dental / health contribut

Job summary

Outlook Care is seeking an Intensive Support Manager to provide expert operational leadership across Learning Disability services in London and Essex. You will act as a peripatetic manager, deployed flexibly to strengthen delivery and drive improvements.

With significant experience at Registered Manager or Service Manager level, you will ensure compliance with CQC, safeguarding and quality assurance, while supporting teams to deliver outstanding care and positive outcomes for people using the

Qualifications

• Significant experience at Registered Manager or Service Manager level within adult social care.
• Experience of managing Learning Disability, Autism and/or Mental Health services regulated by CQC
• Strong knowledge of CQC regulations, safeguarding responsibilities, quality assurance process and regulatory compliance.
• Professional qualification or relevant workplace experience (ideally with level 5 care manager qualification)
• Experience of managing staff related matters including investigations, grievances, disciplinary, capability and absence
• Confident communicator with excellent presentation and interpersonal skills with the ability to adapt quickly to changing operational priorities
• Ability to manage a full and varied workload effectively to meet deadlines with the ability to work well under pressure.

Responsibilities

• The Intensive Support Manager will provide expert operational leadership, management support and intervention across Outlook Care’s Learning Disability services.
• Acting as a peripatetic manager, deployed flexibly across services where additional leadership or improvement capacity is required.
• Ensure delivery teams comply with all relevant legislation, systems, processes and policy to provide good or outstanding support.

Skills

Registered Manager experience

CQC knowledge

People management

Leadership

Communication skills

Safeguarding

Regulatory compliance

Education

Level 5 Care Manager qualification

Job description

About Outlook Care:

Outlook Care is a specialist provider of learning disability services across London and Essex. We also specialise in dementia, elderly care, end of life and mental health. Outlook Care started in 1990 and has now been running for over 30 years. We pride ourselves on our strong values:

• Listen – always with interest, concern and action
• Inspire – through every interaction so people can achieve their ambitions
• Kind – genuine care and compassion
• Excellence – by striving to be the best we can
• Integrity – acting ethically and being accountable
• Trusting – rely upon us to do what we say we will do

Benefits at Outlook Care:

We understand how important our employees are and to support you in making a difference to people’s lives, we have a fantastic range of benefits:

• Flexible hours & a competitive salary
• 25days of annual leave increasing with length of service (inc bank holidays)
• Preferential dental / health contributory rates
• Comprehensive induction / training & development opportunities (inc PBS training where relevant)
• Reward Opportunities including Refer a Friend
• Empathy/ wellbeing program
• Sick leave / maternity & paternity
• Disability friendly
• Early Pay - access to your pay before payday
• Workplace pension through NEST or option to join SHPS Pension membership including life assurance

About you:

Essential

• Significant experience at Registered Manager or Service Manager level within adult social care.
• Experience of managing Learning Disability, Autism and/or Mental Health services regulated by CQC
• Strong knowledge of CQC regulations, safeguarding responsibilities, quality assurance process and regulatory compliance.
• Professional qualification or relevant workplace experience (ideally with level 5 care manager qualification)
• Experience of managing staff related matters including investigations, grievances, disciplinary, capability and absence
• Confident communicator with excellent presentation and interpersonal skills with the ability to adapt quickly to changing operational priorities
• Ability to manage a full and varied workload effectively to meet deadlines with the ability to work well under pressure.
• Ability to work with other departments within Outlook Care and has positive relationships with others.
• A customer driven problem solver who can identify solutions and instigate appropriate action and support staff teams promptly.
• Strong analytical skills and is committed to continuous improvement
• Focused on performance, resource conscious with a positive and enthusiastic outlook
• Resilient and pragmatic, understanding the commitment to a positive work/life balance
• Strong interpersonal and people management skills.

Desirable

• Experience of managing respite, assessment or crisis service or other fast-paced dynamic environments.
• Qualification or training in PBS

Job Role:

The Intensive Support Manager will provide expert operational leadership, management support and intervention across Outlook Care’s Learning Disability services. Acting as a peripatetic manager, the post holder will be deployed flexibly across services where additional leadership, improvement, or management capacity is required. They will work alongside colleagues to rapidly assess service performance, identify risks, implement improvement plans and strengthen operational delivery of services providing visible, hands-on operational management and coaching to teams. They will ensure we are providing good or outstanding support to all customers in Services where they are deployed to by ensuring all delivery teams comply with all relevant legislation, systems, processes and policy and procedures.

Please find they full role profile on this link - https://bit.ly/4ADnbWf

Important Information:

• At Outlook Care safeguarding is at the heart of our culture. We are fully committed to protecting and promoting the welfare of the vulnerable adults in our care, in line with CQC expectations. We expect all prospective employees to share this commitment. All successful applicants will be subject to a rigorous safer recruitment process, including Disclosure and Barring Service (DBS) check, comprehensive reference and right to work verifications, and mandatory safeguarding induction training. Join a team where creating a safe, empowering environment for others is our proudest achievement.
• This post is subject to an Enhanced Disclosure and Barring Service (DBS) check, including a check of the Adults’ Barred List, as the role involves regulated activity with adults.
• It is an offence for a person who is barred from engaging in regulated activity with adults to apply for, offer to undertake, or engage in such activity. It is also an offence for an organisation to knowingly employ a person in regulated activity with adults where they are barred from doing so.
• Certificate of sponsorship is unavailable at this time (Skilled worker route).